JobOverview
We are looking for a Customer SupportSpecialist for our team. You should be excellent in verbal andwritten communication skills for this role.
You will be expected tohave a thorough knowledge about the products and services offeredby the company. You are going to be in direct contact with thecustomers so you should have complete knowledge of the products andservices.
You will be accountable to troubleshoot any problemoccuring to the customers regarding theproducts.
If you consider yourself suitable forthis role please doapply.
Responsibilities
- Maintaingood relationship between customers and thecompany.
- Provide detailed information about theproducts and services offered.
- Communicateeffectively with the customers.
- Listen to thecustomer and provide adequate solutions for theirproblem.
- Achieve the sales targetsproductively.
- Train the junior staff ifrequired.
- Keep the record of customers andfollowup with them on a timelybasis.
Requirements
- Degreein Business Administration will be prefered
- 2years of experience in customerservices.
- Excellent verbal and writtencommunication skills.
- Familiar with CRMSoftware like Zoho Hubspot andSalesforce.
- Proficient in MSOffice.
- Quick decision makingskills.
- Excellent time managementskills.
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