Senior Site Specialist

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.

Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Location : Boston, MA

How do we make an impact?

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

What will you do?

• Use inventory / order management electronic systems to perform the following activities : on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt / reconciliation, and media preparation.
• Analyzes / maintains / reconciles various reports to ensure contractual requirements are met
• Work within computer systems to access and follow standard operating procedures
• Proactively connect with the supervisor for any customer concerns and / or potential problems.
• Effectively address customer concerns within established resolution timeframes.
• Engage in process improvement activities
• May perform other responsibilities as assigned by management

How will you get here?

Education

High school diploma or equivalent required.

An associate's degree in a related field is preferred, or a combination of education and experience that demonstrates the required skills.

Military Service / Training in lieu of a degree may also be considered.

Experience

2 years of related experience within a laboratory setting is preferred.

Experience working in customer service is also a plus.

Knowledge, Skills, Abilities

• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Independently operates handheld scanners to enter data in various systems as needed, as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and intermediate skills in Microsoft Office software. Uses organizational skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and / or safety glasses.
• Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.
• Regularly required to stand or walk for prolonged periods.
• Ability to work overtime, as needed.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.

We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!