Responsibilities include, but are not limited to :
- Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
- Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
- Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
- Gain manager assistance with any suspicious transactions.
- Obtain management approval for transactions outside authorized limits.
- Adheres to all bank compliance, security and operational policies and procedures.
- Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
- Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
- Performs changes to existing accounts as requested by the customer.
- Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
- If applicable, allows entry of safe deposit box holders.
- Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
- Maintains customer confidentiality.
- May participate in bank promotions, external community events, and promotional activities.
- May be required to work in other First Mid Banking centers.
- Complete other specified duties as assigned.
SALES :
- Develops and maintains relationships with business partners.
- Develops and maintains strong relationships with customers.
- Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
- Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
- Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines.
- Consistently meet or exceed established goals for the position.
Qualifications Education :
High School Diploma / GED required.
Experience :
- 1+ year of customer service and cash handling experience and / or previous experience working in a financial institution preferred.
- Previous sales experience preferred.
- Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process.
Advancement in this role will be based on management discretion.
Skills :
- Proficient in usage of Microsoft Office and computer application
Part Time Associate Banker Champaign, IL (20 hours)
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed banke...
Part-time Universal Banker/Teller
Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. May participate in bank promotions, external community events, and promotional activities. Develops and maintains relationships with business partners. ...
Part Time Associate Banker Champaign, IL (30 hours)
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed banke...
Part Time Teller |Downtown Urbana
Perform basic teller transactions. Perform duties and make decisions under frequent time pressures. Stand for extended periods of time. ...
Part Time Teller
As a Bank Teller, you'll be an essential part of our team. Our teller team is the face of First State Bank and Trust and the communities that we serve. Our tellers also educate customers about bank products and services. Must be available to work until the branch closing time and have availability o...
Part Time Associate Banker Champaign, IL (20 hours)
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed banke...
Amazon Package Delivery Driver - Earn $20.00 - $26.50/hr
No previous experience as a transportation driver, truck driver, taxi driver, courier driver or delivery driver is necessary. Most of our delivery drivers earn between $20. Schedule a delivery block and start delivering parcels as little or as often as you like. You must be 21 years old, have a vali...
Pharmaceutical Delivery Driver (Urbana, IL) SDS-Rx
Become an SDS Pharmaceutical Delivery Driver. If you have a spotless driving record, a dependable vehicle and the drive to come through for people in need, please fill out our driver form to become one of our delivery contractors. Follow delivery routes and time schedules for accepted routes/jobs. U...
Retail Sales Associate
Join our team and represent an exciting client in the retail industry! We're looking for enthusiastic Retail Sales Associates who are passionate about providing exceptional customer service. Showcase products and drive sales. ...
Cookie Delivery Driver
As a Delivery Driver, you are our "Boots on the ground!", and the main face that our Insomniacs see outside of the bakery! You give the word "Delivery" a whole new meaning by delivering the Cookie Magic to our fans wherever they are. SOME OUR SWEET DELIVERY DRIVER PERKS:. WHAT WILL I DO AS A DELIVER...