Service Writer

Description

Position at LiftOne

Find Your Career With LiftOne

We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses.

We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company.

Learn more about what it means to become a team member with LiftOne.

Essential Functions

• Email account manager, technician, & Service with customer approved quote attached
• Enter quote data in Quote Log database
• Generate off lease quotes and send to customers for approval (CC : PSSR)
• Monitor quote database to see if any quotes are 3 days late. Action appropriately.
• Send "Open" quotes out to customers as a reminder of jobs that have not been accepted / rejected
• Monitor quote database to see if any quotes are expired (30 days).
• Resend expiring quotes to customer and account manager
• Review quoting metrics with account managers and service / operation managers
• Run report and update Finalized Billed Amount in database
• Meeting with PSSR / Account Managers to discuss where we missed quotes and why we missed them.
• Create and submit quotes for customer jobs as jobs come in
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and / or Experience

• High school degree or equivalent
• 3-5 years of experience in service environment, with focus on customer service / support highly preferred
• Microsoft Office (Word, Excel, Outlook, and PowerPoint)

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;

reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and / or otherwise move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.