Sr. Operations Analyst -Administration (Remote/Hybrid Position)

At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world.

We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community.

With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work .

Position Summary :

The Senior Operations Analyst is responsible for providing analysis and project management support for quality and performance improvement initiatives.

Collaborates with senior leadership, departments and staff to ensure successful implementation of initiatives supporting the goals of the organization to include advanced analytics, developing and implementing performance improvement strategies, and monitoring key metrics.

Reporting directly to AVP, Operational Performance.

Essential Functions and Responsibilities Includes the Following :

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Operational Performance Analytics :
• Independently performs a variety of analyses, including qualitative and quantitative analyses
• Performs the full analytic spectrum of tasks, beginning with scoping out analytic requirements from stakeholders and ending with presenting key findings to various stakeholders
• Facilitates taskforces and committees of multi-disciplinary teams to identify performance opportunities, develops implementation work plans, implements opportunities, tracks imitative progress and related metrics, and manages delays.
• Promote data driven culture throughout all levels of the organization.
• Ensures that all HIPPA requirements are met
• Technical :
• Uses a mix of front-end applications and SQL databases to extract, clean, and wrangle data. Integrates data from disparate sources while adhering to a high level of data quality.
• Develops and maintains Power BI dashboards to track quality, patient satisfaction and financial metrics
• Writes clear and concise documentation on methods and assumptions for non-technical audiences
• Pro-actively identifies data quality issues and performs essential validation exercises

Education & Experience Requirements

• Bachelor’s degree required in a related field. Master’s degree strongly preferred.
• 3 years’ progressive experience in healthcare quality improvement / analytics / or consulting environment
• Strong analytic skills including proficiency of Microsoft Excel (& SQL highly preferred)
• Proficient in Data Visualization principles and comfortable using visualization applications (experience with Power BI highly preferred)
• Experience with the following applications preferred : EPIC, MIDAS

Core Competencies

• Project Management : Ability to organize, prioritize and lead multiple projects.
• Client Management : Strong relationship building skills & effective communication skills, written and verbal,
• Team Player : Demonstrates a flexible attitude and ability to respond to a rapidly changing and demanding environment. Self-motivated, and able to juggle multiple priorities.
• Technical Skills : Strong problem-solving skills, including analytical skills for quantitative analysis.

Physical / Mental Demands / Requirements & Work Environment

May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools / SDS Access).

A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc. Standard for all Job Descriptions

• Ability to concentrate for extended periods of time with distractions.
• Ability to read and follow written and verbal instructions.
• Ability to follow through on assignments without supervision.

Primary Population Served

Check appropriate box(s) below :

â Neonatal (birth 28 days)

â Patients with exceptional communication needs

â Infant (29 days less than 1 year)

â Patients with developmental delays

â Pediatric (1 12 years)

â Patients at end of life

â Adolescent (13 17 years)

â Patients under isolation precautions

â Adult (18 64 years)

â Patients with cultural needs

â Geriatric (>

65 years)

â All populations

â Bariatric Patients with weight related comorbidities

â ' Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.

Salary Range : $70,989.55- $103,897.17

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