This is an in person position with daytime hours only.
Job description
https : / / www. / cmp / Hand-&-Stone-Massage-and-Facial-Spa / about
Hand and Stone is seeking a Customer Service Representative! In this role you will never be bored as you are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! As the liaison between our clients and our certified massage therapists / licensed estheticians, our Customer Service Representatives schedule all of the service appointments and answer client questions.
The primary Qualifications and Requirements of this role include, but are not limited to :
- Provide excellent customer service to members / guests
- Answer phones, book appointments, sell memberships, gift cards and upgrades
- Follow proper filing procedures / file maintenance
- Booking Conversion Rate
- Individual Phone Scores
of Upgrades Booked
- Average Call Time
- Promote health / wellness benefits of massage therapy
- Maintain a professional and clean work environment & appearance
- Positive, energetic attitude
- Team player
- Perform various other duties as assigned
We are looking for someone who can excel at multitasking and pay attention to detail! Someone who moves quickly, loves to learn, and manages to keep everything on track will fit in with the company culture.
What’s in it for you?
- 401(k) - Full Time Only
- 401(k) Matching - Full Time Only
- Dental Insurance - Full Time Only
- Health Insurance - Full Time Only
- Flexible schedules
- Hourly Wage : $17 Per Hour
- Professional and safe work environment
- Employee discounts
- Employee rewards program / employee referral bonus
- Contests
Job Requirements :
- Strong verbal and written communication skills.
- Multitask with ease all while focusing on the guest
- A fast learner, with a positive attitude; remain calm in fast pace environment
- Computer proficiency; knowledge of retail / appointment booking computer systems is a plus
H&SSpringLakeCallCenterAgent
Customer Service Representative
Customer Service Supervisor, is responsible for all customer service related inquiries across the Hackensack Meridian Health (HMH) network. Customer Service Representative. Customer Service Representative. Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, pol...
Customer Service Representative - Part-Time
Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy. Retail Office Associates are computer savvy, can multi-task, have strong interpersonal skills, and are career-min...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include B...
Customer Service Representative - WFH
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative (Wholesure)
The Customer Service Representative is a member of the Customer Service team dedicated to a Wholesale providing service to clients located primary in the northeast. Provide a positive experience to external customers in a fast-paced customer service environment. Establish a strong working relationsh...
Sales Representative - Customer Service Experience Required
A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? American Income Life is the leading provider of insurance benefits to Union Workers, Credit Union Member...
Customer Service Representative
As the liaison between our clients and our certified massage therapists/licensed estheticians, our Customer Service Representatives schedule all of the service appointments and answer client questions. Hand and Stone is seeking a Customer Service Representative!. Provide excellent customer service t...