IT Systems Manager

IT Systems Manager

The IT Systems Manager will be responsible for leading a team of technicians which may include developers, analysts, help desk operators, in the support of technology needs and strategic goals. Manages the IT Department and provides the leadership for technology-based solutions, creating a competitive advantage, enhancing the customer experience, improving service quality, improving cost effectiveness, and leading to greater productivity and efficiency.

Responsibilities

• Oversee infrastructure or application design, development, and implementation
• Resolve gaps in skills, processes, and resources
• Assign assignments, priorities, and deadlines
• Mentor, coach and lead a team
• Create budgets
• Build relationships with vendors and external teams
• Perform systems analysis to create new solutions or install and implement products purchased from vendors
• Offer solutions to business partners
• Serve as a liaison to both technical and non-technical staff at all level of the organization
• Support and comply with the company Quality System, ISO, and medical device requirements
• Read, understand, and follow work instructions and standard work
• Partner with other business segments : sales / marketing, customer service, engineering, quality, and finance
• Understand customer needs and the core business markets we serve
• Ensure business systems are implemented, maintained, and functioning properly
• Participate in required company meetings
• Maintain an organized work area (5S)
• Participate in the Operational Excellence Program

Qualifications

Desirable Criteria & Qualifications