Network Field Services Technician

Aug 01, 2024

Network Field Services Technician

Full Time

80185BR

Job Summary

UCSF Network Field Services is the department accountable for providing physical layers one and two of OSI model assistance for the University's IT Eco-system on network-related tasks.

This includes onsite field assistance for requests, troubleshooting, logistics, installation, maintenance, and lifecycle management of network equipment, software, single-phase uninterruptible power supplies (UPS), and intermediate distribution frames (IDF) facilities for the university's enterprise wired and wireless networks.

The Field team is available round-the-clock, 24 / 7 / 365, to reply to network service disruptions in the university's internal as well as affiliate buildings, facilities, and remote sites.

Field Technical will facilitate customer training when necessary.

Do you have the skills to fill this role Read the complete details below, and make your application today.

The Network Field Services Technician will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic, medical, and research mission.

This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students.

This role will execute UCSF's vision while modeling UCSF's culture and values.

This role involves the operation of the University's communications network, including telecommunications, as well as planning, designing, developing, installing, and maintaining communications network systems for the University.

Required Qualifications

• Bachelor's Degree or equivalent combination of experience / training in one or more of the following fields : computer science, engineering, computer information systems, etc.
• 1 year Experience working in one or more of the following fields : network services, field services, information technology or network operations.
• Experience in a technical support role, preferably in a field operations capacity.
• Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity, and independent judgment, escalating as necessary.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex network issues.
• Able to provide necessary documentation such as valid California driver's license, complete UCSF transportation course for logistic purposes, and maintain good driver standing.
• Ability to diagnose and solve problems from non-technical descriptions provided by clients. Ability to read, understand, and apply information presented in service manuals, blueprints, and schematic diagrams.
• Technical knowledge of computer hardware and software systems, including operating systems, productivity software, and other applications.

Familiarity with network hardware platforms, network protocols and software, and connectivity issues. Ability to manage inventory of network hardware and software.

• Strong written and verbal communication skills. Able to communicate ideas clearly to technical and non-technical personnel at various levels in the organization.
• Ability to develop positive working relationships and a strong rapport with team members and stakeholders.
• Ability to maintain records of work done, problems encountered, and solutions implemented for future troubleshooting and knowledge base for other technicians working on the same network.
• Strong organizational skills and is able to prioritize project needs. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
• Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity.
• Ability to support an inclusive environment that values equity, diversity, inclusion and belonging.
• Ability to think creatively and is able to work independently and with agility in a fast-paced environment, including responding to network emergencies.
• Ability to learn effectively and meet deadlines.
• Adhere to all UCSF protocols for entering all patient care locations such as operating rooms, Emergency Department, and all other clinical areas.

Preferred Qualifications

• Bachelor's Degree in one or more of the following fields : computer science, engineering, computer information systems, etc.
• 3+ years Experience working in one or more of the following fields : network services, field services, information technology or network operations.

License / Certification

• Information Technology Infrastructure Library (ITIL)
• CompTIA Network+

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.

It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health.

We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California San Francisco is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

007566 COMM AND NETWORK TCHL ANL 3

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Percentage

100%

Location

Shift

Days

8 Hours

M-F, 9-5, as required after hours support

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