Senior Email Deliverability Manager

Job Description

Important : This is a hybrid-role working at least 2 days per week in the office.

How You’ll Make an Impact

Epsilon is seeking a Senior Email Deliverability Manager to join our strong and steady Email team. You will support and improve deliverability processes, resulting in improved client satisfaction for one, if not many, of our high-value Automotive clients.

Work together to win together : The Senior Email Deliverability Manager will report to the Senior Vice President, Digital Services.

You will work closely alongside our internal teams of Email Deliverability, Email Development, and Project Management.

Innovate with purpose : As part of the technical project management team, you will be responsible for driving solutions and services to address email channel deliverability challenges, managing and overseeing required processes, working with the Epsilon Deliverability Management team, developing new client-facing practices, and work with contacts at ISPs.

What You’ll Achieve

Impact : You will be responsible for identifying emerging challenges and identifying, communicating, and overseeing the implementation of the appropriate email remedy.

This is a matrix role and requires good interpersonal soft skills.

Career Growth : If successful, the Senior Email Deliverability Manager may gain exposure to other clients where you can make the most impact.

Also, you may have an opportunity to level up to a Director role helping to mentor more junior Email Deliverability Managers and hone your leadership skills.

Who You Are

What you’ll bring with you : Must be able to understand and manage the deliverability team’s day-to-day responsibilities : On-boarding, testing, and execution strategies to maximize email delivery ratesMonitor Epsilon system, network, and campaign as well as ISP performance to identify early problems / trendsOversee policy for standard deliverability procedures : Whitelisting, Feedback loops, escalations, blocking, absorption, SPAM filteringInvestigate, diagnose, and resolve deliverability and SPAM escalationsOversee and manage third-party toolsets, vendors, and contracts supporting deliverability initiativesAudit of technical sending practices : Evaluate retry times, greylisting, concurrent connections, throughput, and mail delaysExamine sending implementation to examine for potential deliverability risksImprove / automate process for warming new sending IPs & Domains : validate authentication, confirm fully qualified domain, validate all appropriate DNS partsMonitor for new filtering technology / techniques at ISPs and provide periodic write-ups of the industry landscape to the team Initiative Assist ISP relations, by leveraging learnings from both ISPs and clients, to define deliverability platform features, services, and tools to enhance our deliverability offering Problem Solving Track overall deliverability metrics and take appropriate action on emerging issues in addition to reporting general learnings Collaboration Work with clients and client teams to discuss deliverability challenges and provide guidance.

Work cross-functionally to establish processes and procedures that optimize deliverability. Organization Ability to manage time and resources and prioritize projects in a rapidly changing environment.

Strong problem-solving skills - diagnosis, root-cause assessment, option evaluation, and resolution.

Why you might stand out from other talent : Bachelor’s Degree in a relevant field; Graduate degree in either a technical discipline or business administration5+ years of email deliverability management experienceIndividual with prior experience in email deliverability operations.

Required experience with an ESP, ISP, or email authentication vendor.Demonstrate understanding of email, SMTP, MTAs, IP strategies, authentication technologies like DMARC, DKIM or SPF, reputation strategies, data hygiene, privacy, opt policies, anti-spam policiesAutomotive Marketing Experience