Job Description :
Trigyn's direct client in Arlington, VA has a long-term need (24 months) for Project Manager UCaaS / CCaaS. Candidate can work REMOTE or Hybrid.
Description :
The selected candidate will be responsible for coordination, status reporting and stability of project related work efforts for the program to successfully migrate the on-premise legacy voice services to cloud solutions.
Individual projects within this program include :
- Migration of client's on-premise Cisco Call Manager users to MS Teams Phone
- Migration of existing analog devices from legacy Cisco infrastructure
- Transition of operational support to new managed services provider
- Decommissioning of existing legacy equipment and services according to the client's surplus policies and procedures
- Conversion of existing voice services in court rooms and conference rooms
- Development of procedures, guidelines and documentation for ongoing support
- Review of ancillary voice services such as intercoms, call queues, and call recording.
Duties include :
- Manage individual projects in the cloud voice migration project to ensure that the program is completed on time, within budget and within scope
- Responsible for implementing project plans and overseeing teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review;
and escalating functional, quality, timeline issues appropriately
- Track key project milestones and adjusting project plans and / or resources to meet the implementation schedule
- Coordinate communication with departments to provide notification of upcoming work efforts
- Gather requirements, provide technical analysis and lead implementation for any approved ancillary voice services
- Assist Program Manager in identifying and prioritizing opportunities for utilizing IT to achieve the goals of the enterprise.
Experience
- 10+ years of technical program or project management experience leading enterprise-wide projects required
- 10+ years telecommunications experience such as PSTN, PBX, VoIP, cloud voice services, SIP, circuits, legacy telecommunication infrastructure required
- 10+ years IT infrastructure experience such as LAN and network security
- 2+ experience with Microsoft Teams
- Ability to communicate with both technical and non-technical audiences, across all levels of the organization
- Experience working for federal, state or local government agencies.
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