Director/VP of Client Services (Social & Influencer)
We're looking for an experienced and energetic Director / VP of Client Services who is an expert in social media and influencer marketing, to help lead our client expansion into the USA.
With ideally at least 8 years’ agency experience, and a flare for problem-solving, you’ll nurture and build lasting client relationships for the agency and an award-winning team that is constantly growing in New York.
Client focus will be split across a world-famous family / toy brand which features some of the most exciting IPs globally, international video-game clients, and premium tech brands.
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
ResponsibilitiesConstantly strive to deliver higher standards of service, identifying new ways to build rapport with clients, and be accountable for their satisfaction alongside the wider Client Services team.
To identify and develop new opportunities within existing clients to maximize account growth (commercial and creative innovation).
Champion creative and strategic thinking across our clients, ensuring that we deliver against our promise to be the New Generation of Social Creative Agencies.
To build trust and rapport with the agency’s key clients and be the go-to point of contact for all high-level business decision-making between the agency and the client.
To challenge the clients on their business needs, consult them on their goals and KPIs, and advise on how the agency can support them on their business journey, unlocking additional revenue for the agency in the process.
Stay ahead in the Social & Influencer industry, be a source of knowledge for the agency and clients alike.To ensure all work is completed on time, delivered to the client’s strategy and budget.
Manage tracking and reporting of performance to uphold team accountability and promote the quality of service.Extend and retain client relationships beyond each existing scope of work and, where appropriate, support the project / campaign teams to convert project-based clients into retained accounts.
To establish strong relationships across all agency disciplines, (other operating countries) and other owner-related businesses.
To support new business initiatives and pitch processes, where appropriate.Travel to international client meetings to work with our key global clients.
To monitor and manage staff development, reviews, and hiring for roles within Client Services and / or Project Management.
To mentor fellow employees.To attract, develop, and retain talent in the industry.To directly manage a variety of different functions within the business.
This role will be accountable for : Commercial GrowthClient DiversificationClient SatisfactionTravel requirements : Must be willing to travel nationally & internationally on a semi-frequent basis.
Salary range : $160,000-175,000Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Training & DevelopmentWellness Resources
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