Executive Director of Engagement and Employment Services

The New York City Human Resources Administration / Department of Social Services (HRA / DSS) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs / services, including temporary cash assistance, public health insurance, Supplemental Nutrition Assistance Program (SNAP), job training, employment plans / support, childcare, eviction prevention services, adult protective services, domestic violence assistance, HIV / AIDS support services and child support enforcement.

Under the Employment & Support Services Administration (ESSA), Career Services (CS) employees help provide unique individual services to clients that offer sustainable employment plans and self-sufficiency support to overcome barriers to employment.

The office of Employment & Support Services Administration (ESSA), Career Services is recruiting for one Administrative Director of Social Services NM II to function as a the Executive Director of Engagement and Employment Services, who will :

Under the general direction of the Assistant Deputy Commissioner (ADC) of the Systems, Innovation, and Engagement Division, with latitude for independent initiative and judgement, the Executive Director of Engagement and Employment Services (Administrative Director of Social Services, NM2) will serve as an integral team leader and primary project manager for Career Pathways programs and vendor relations.

Work collaboratively across all DSS programs and with external partners / stakeholders, community-based organizations, and employers to develop project plans to meet the needs of the population served.

Serve as a team lead in all Career Pathways Programs and vendor relations, representing the ADC as needed. Provide Technical assistance to partners relating to HRA system and procedures.

Assist in the planning and developing of monthly meetings and trainings for CS contractors.

Evaluate programmatic needs and client referral criteria, forecasting participation levels and referrals as needed. Create, analyze, and submit reports on various metrics to track statistical data and key indicators to determine appropriate resource allocation.

Perform quality control measures by reviewing all data supplied about training and education.

Advise the Assistant Deputy Commissioner on the selection and assignment of top-level administrative staff, site staffing needs, physical plan deficiencies, and relocation recommendations.

Generate supporting data for new initiatives and joint projects.

Develop, monitor, and maintain electronic information in a collective database system, including but not limited to the storage of all client records related to training and education Participate in the process to automate procedures for computer access and coordinated

activities by testing systems. Draft reports, develop charts, and complete action plans that map the outlines of programmatic objectives.

Coordinate and strategically plan various activities related to securing resources and support needed for new projects with Logistical Support, Information Technology Systems (ITS), Office of Staff Resources (OSR), and Finance.

Implement operational systems by applying standard techniques of operations research, systems analysis, and other means to improve the flow of work and delivery of services.

Ensure all staff comprehends and meets compliance standards, and effectively convey information on Federal, State, and Local mandates.

• Enforce agency policies and regulations such as / relating to DSS and City development and coding standards, Cyber Security policies and mandates, technology upgrade refresh cycles, ITS policy changes, and periodic infrastructure upgrades by creating roadmaps and allocating resources, reviewing code, and scheduling security testing to ensure that staff adhere to the best practices and proven methodologies laid out in the City, Cybersecurity and Agency standards and policy documentation.
• Advise the Director of Alternative Engagement on current statistics.

Salary Range : $ 58,-$,

Work Location : 4 WTC

Hours / Schedule : 9 : 00am-17 : 00pm (Flexible)

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

2. Education and / or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Ability to coordinate multiple projects in a high-pressure and time sensitive environment.- Highly proficient in Microsoft Access and Oracle Business Intelligence Enterprise Edition (OBIEE) / Data Smart.
• Ability to write and analyze Business Rules - Ability to create PowerPoints, Advance Excel, and comparison charts and graphs - Knowledge of the following : AZURE, JAVA Scripts, SEAMS, NYCWAY, POS and Pivot tables - Strong working knowledge of Cash Assistance employment processes and systems - Excellent analytical, written, verbal, and interpersonal skills - Extensive experience working with technical and non-technical staff

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at class "jobad-residencyRequirement">

Residency RequirementNew York City Residency is not required for this position