Assistant General Manager

Tired of corporate rules? Bella Milano is a local family owned business and we are accepting applications from highly-energetic, take charge individuals who want an opportunity to utilize their skills while continuing to learn and grow in a thriving upscale, full service restaurant environment! Bella Milano offers a unique, fine casual cuisine in a contemporary yet relaxed atmosphere with many exciting menu selections.

Bella Milano currently operates 3 full-service restaurants and a banquet center for catering events. We pride ourselves on our team approach to decisions, ownership is just a call away and include management in the decision making process, we want you to help us make a difference.

Compensation includes a salary, monthly bonuses and yearly bonuses. Bonus program is setup to add up to an additional $10,000 plus if goals are met.

Goals :

• Guest Satisfaction Ensure all guests receive the highest level of service possible, engage with guests, and respond to complaints taking any and all appropriate actions to turn a dissatisfied guest into a returning satisfied guest
• Food and Beverage Quality maintain highest level of food and beverage quality
• Sanitation Ensure restaurant is clean at all times and able to pass Inspections from Health Inspectors and Executive Team
• Labor Cost Manage restaurant labor to obtain goals, and review practices with the General Manager to ensure most efficient use of labor dollars
• Food Cost Ensure kitchen and bar staff is using proper devices and measurements for all food and beverage service related items.

Manage staff to achieve food cost goals

Training ensure all staff is properly trained at their position and they are aware how to use any and all tools, equipment and devices they are assigned.

o Evaluate food & beverage products to ensure that quality standards are being consistently attained.

o Provide professional development of staff

Menu development keep current in menu trends in both food and beverage and submit items as requested for menu changes

Responsibilities :

Scheduling and coordination of staff

o Staff for maximum productivity and high standards of quality

o Control labor costs to achieve maximum profitability

• In conjunction with the General Manager establish controls to minimize food, beverage and supply waste and theft
• Train employees on best practices regarding safety, sanitation and accident prevention

o Support Safe work habits and a safe working environment at all times

• Managing of shifts and ensuring proper decisions are made on a daily basis regarding scheduling, planning, product quality and cleanliness
• Hold staff accountable to the standards and steps of service for their job position
• Evaluate products on quality and price
• Provide communication to Director of Store Operations on policies and procedures, issues, and events of significant importance.

Takes prompt corrective action where necessary and / or suggests alternative courses of action

• In conjunction with the General Manager establish and maintain a regular cleaning and maintenance schedule for entire restaurant
• Train, supervise, counsel and discipline all employees
• Ensure positive attitudes and professionalism from all staff
• Ensure all employees adhere to uniform, grooming and appearance standards
• Ensures proper security procedures are in place and followed to protect employees, guests and Bella Milano assets.
• Develop employees by providing ongoing feedback. In conjunction with the General Manager establish performance expectations and conduct regular performance reviews (at minimum on a yearly basis)
• Interact positively with all restaurant staff and guests to promote a team effort and maintain a positive and professional work environment
• Produce a high volume of work in a timely manner, that is accurate, complete and of high quality
• Come to work on-time and regularly

o Be available for phone calls 24 / 7

o Ability to work a varying schedule to include mornings, days, evenings, holidays and extended hours

• General knowledge of computers and the ability to use MS Word and Excel
• Ability to type and use e-mail and other technologies as assigned
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Proficient in the following restaurant functions : food and beverage preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, POS systems, and preparation of reports
• Perform other duties as directed

Physical Requirements :

• Ability to speak and hear
• Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Constant standing with some walking

o Be able to work in a standing position for long periods of time (up to 8 hours)

• Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift / move 50 pounds
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills

Compensation and Benefits :

• Salary based on previous work experience and knowledge
• Monthly Bonuses with attainable goals
• Yearly Bonus where you can earn up to 10% of your salary as a bonus
• Vacation - immediately start accruing vacation days
• Health Insurance - competitive plans, we pay 50% of your cost
• Total Compensation including bonus ranges $45,000 to $55,000 based on experience and knowledge

Communication :

• Monthly Store Manager meetings
• E-mail
• Phone
• Google Calender

Licenses, Certificates, Insurance :

• Food Sanitation License
• Drivers License
• Auto Insurance

Bella Milano is contemporary Italian with old world flavor. Join us for a beautiful meal. We feature a full bar, private rooms, a patio, and offer catering.