Sales & Marketing Intern

We're assembling the best Paid Media team in the tech industry, want in?

Upgrow is seeking a dynamic and motivated intern to join our team, focusing on sales, agency marketing, and client services.

This internship is perfect for someone eager to grow their skills in digital marketing while supporting sales initiatives, client management, and agency growth efforts.

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

Our internship program is a 6-month program where you will be trained and exposed to real-world clients with real budgets, where you can have a meaningful impact.

Our intention is to train you up to become a superstar with the aim to bring you into full-time employment, during or at the end of the internship program (although this is not guaranteed).

Would you love to build a demand generation strategy to drive qualified sales and pipeline opportunities, take extreme ownership, flex your analytical prowess, and celebrate with a team that truly gets excited over driving business performance?

If you answer yes, yes, yes, and yes, keep reading - we’ve got something exciting for you.

Who we are

Hi, we’re Upgrow. We are a digital marketing agency focused on growth through Paid Media, SEO, and conversion-focused design and copywriting.

Our team is primarily remote but has shared office space with teammates in San Francisco and San Diego.

This is a hybrid role that requires in-office attendance in San Francisco 3x per week.

We focus mainly on B2B lead generation, driving marketing qualified leads and ultimately sales for our clients to help their business bottom line.

Our mission is to accelerate growth for remarkable brands we work with businesses focused on high growth and ready to scale.

Here’s how you and Upgrow can get aligned based on our core values :

• We Have Relentless Ownership
• You are the person everyone can count on. You show up, are prepared, and smash it every. single. time. You ask for pointed help when you need it and find solutions without fail.
• You are results-driven, naturally competitive, and thrive on the challenge to achieve performance results for our clients as well as our internal company goals.
• This means you set appropriate expectations with clients and internally on meeting deadlines and ensure that quality work is delivered.
• You understand and take ownership of the outcomes and can work collaboratively with the team in achieving that without making excuses or trying to sandbag.
• We Have Demanding Expectations
• You take pride in your craft and strive for excellence in the quality of the work produced.
• You can lead and set the standard of excellence for the team to ensure that our clients are impressed and overjoyed by the quality of work we do and produce.
• You are excitedly open to expanding your skills and responsibilities beyond your core job function.
• We Advance Our Skills through Learning & Evolve with the Industry
• You are never comfortable; you are always looking for ways to improve.
• You are naturally curious and enjoy learning about the latest shifts in advertising trends / evolutions, technology advancements, privacy changes and product developments.
• You see the value in running training / mentoring, introducing / improving processes and knowledge-sharing.
• We Win Together
• You actively seek out to make yourself available to help, share knowledge, and support your teammates.
• You are a joy to work with through open / clear communication and following the company’s systems / processes.
• You celebrate and take joy not just in your own success, but the success of others.

We’re a small and mighty team that’s fast-growing (we’ve been Inc 5000 honoree 2X now) and looking to grow into a world-class leading agency, driving amazing results as marketers.

Many job descriptions are quick and generic, leaving you with lots of questions. This is meant to be a comprehensive look at the role, who it’s a good fit for, and how we operate as a company.

With that disclaimer, you officially can’t get mad that it’s long!

Our application and hiring process is more in-depth than usual, and it is because we want to make sure you’re the right fit for us to ensure you’re set up for success here at Upgrow.

So please take time to read and go through our hiring processes so you know what to expect.

If Who We Are sounds like a dream place to be, then you’ve come to the right place!

Life at Upgrow

We are partially hybrid in-office and remote, spread across multiple US time zones. This means asynchronous communication is crucial to maximize productivity and efficiency.

We DO :

• Build awesome relationships based on trust with clients and internal teams
• Superior work quality (strategy presentations, media planning / forecasting, planning campaign structures that an architect would be impressed)
• KPI results (driving qualified leads and sales)
• Focus on the 80 / 20 rule to execute on things that matter

We AVOID :

• Making reports and presentations that no one uses
• Doing things that don't move the needle
• Repeatedly doing tasks that could be automated
• Anything unproductive!

We are highly collaborative and very organized, where we communicate internally primarily on Slack / Zoom, and use project management tools like ClickUp, Basecamp, and Confluence to ensure projects / tasks are planned out and delivered on time.

Every week we have company-wide meetings to sync together and get company-level updates (e.g., sales, ops, people), and we have short 15-minute daily team huddles to ensure everyone is aligned and not blocked.

For fun, we run monthly virtual happy hours, have in-person lunches (where possible), and have a dedicated Slack channel for non-work chatter so you can share your favorite emojis / GIFs or photos from your weekend or vacation!

What will you do?

Hybrid Role : This is a hybrid role, with the intern working from our San Francisco office 3 days per week, directly collaborating with the co-founder.

The remaining days will allow for remote work flexibility.

KEY RESPONSIBILITIES :

• Cold outreach and prospecting for new business
• Sales networking and attending events
• Sales research and identifying new opportunities
• Participating in sales discovery calls
• Supporting the sales team with sales enablement tasks
• HubSpot CRM management and updating client information
• Assisting the founders with sales initiatives and strategies
• Sales follow-up and nurturing leads through the pipeline
• Strengthening client relationships and ensuring satisfaction
• Identifying upsell opportunities with existing clients
• Creating partnerships and referral agreements
• Organizing and facilitating networking events for the agency
• Social media posting and engagement
• Writing blog posts and content for marketing efforts

Must Haves :

Results driven - you have a track record of achieving results, and if you’re not getting results, you have an insatiable appetite to identify opportunities, get client buy-in and execute.

You know how to identify where the opportunities are in order to move the needle and not be focused on just checking off a checklist (although those are important).

• Great communication skills - you are able to distill complex concepts into easy-to-understand terms for clients (who may not be as savvy) to understand, get buy-in, and appreciate the value of what we’re doing.
• Highly organized and process driven - you’re able to use project management tools to break out tasks that need to be done by when and by who, stay on top of multiple projects, and ensure client delivery is met.
• Analytical & Data-driven - you don’t just make guesses as to why metrics go up or down but are comfortable diving deep and analyzing data in order to draw actionable insights and conclusions.

You dream in pivot tables and when you're looking at numbers, you can tell a story on what's going on.

Competitive and Confident - you are naturally a high achiever and feel sick in the stomach on delivering sub-par work.

You get competitive when you get outranked and find ways to win.

Ideal Candidate :

• Outgoing, with a strong, engaging personality
• A great communicator, both written and verbal
• Highly adaptable and self-sufficient
• Resilient, not afraid of rejection, and able to push through challenges
• Tech-savvy, comfortable with CRM tools like HubSpot
• High emotional intelligence and the ability to understand client needs
• Some sales experience in any capacity, whether through internships, part-time work, or side projects

Our work hours are typically your standard 40 / wk. Core working hours are 8 : 30am to 5 : 30pm in your time zone (except EST which is 9am to 6pm).

This means during work hours, you are in a focused environment where you are dedicating your time and attention to Upgrow with a good internet connection and good work space.

Show me the money

Alright, let’s get to the point of why your time isn’t free but valuable. Here’s what we’re offering in exchange for your services :

Hourly rate of $20.00

This is a paid internship at $20 / hour with the opportunity to gain real-world experience in digital marketing and sales while directly contributing to the success of our clients and agency.

If you make it to full-time employment with us, these are the benefits you will be entitled to :

• High bonus potential! Annual company profit sharing, performance incentives and case study bonuses (can add 20%+ to your salary if you’re a high performer!)
• Paid health, dental, and vision
• Life and disability insurance
• Unlimited PTO, plus 10 company holidays
• Sweet Company swag that will quickly elevate your social status.

Is this a good fit for me?

Obviously, we're biased, but here is our honest (as can be) assessment of the pros / cons of working at Upgrow in this role.

Benefits to you and your career

Have an impact - Because we’re a small company, every single person matters in our team. You’re not some cog in a giant machine and the work that you do matters.

We need people who have ideas to bring to the table and want to take action. This is your opportunity to step up to the plate and do things your way - this is the role in your career that you'll look back on fondly and know you created something truly special and innovative.

• Work with genuinely good people - Did we mention we want to get sh*t done with no bullsh*t? We have no room for internal politics and egos we desire to see our clients and our team succeed without the unnecessary hindrances.
• Huge career upside - Because we are small and nimble, we’re able to identify high performers and move them quickly into larger roles and responsibilities vs.

traditional conventions. We have performance incentives in place to reward high achievers.

Hybrid setup (San Francisco) - You're excited about coming into the office, seeing your coworkers and looking forward to collaborating with each other.

Maybe grab lunch or a beer (or two)! We offer the flexibility of remote work plus the advantage of in-person work to foster enhanced collaboration, engagement and connectedness.

Who would NOT want to take this role

A good match for any role requires a great fit between team members and the company. There are amazing people who aren’t in the right time / space in their careers to thrive and appreciate every role.

and that’s totally ok! Just trying to keep it real here.

It might not be a good fit for you, IF :

You want to be told exactly what to do - While we have some processes documented and our team are not newbies, we need you to bring ideas to the table and make things better.

That doesn't mean you're on your own or starting from 0, but we do want you to drive with ownership and accountability. So if you're looking for more of a straightforward execution role, this is not it.

You’re looking for a paycheck, not a career - If you’re looking for a simple 9-5 job to collect a paycheck, then this isn’t a place.

We need people who are passionate about what they do, and have strong ownership and accountability. This means sometimes you’re working longer hours in order to get the job done and ensuring work produced is to a high quality / standard.

You’re looking for chill, slow and easy - Being in a small agency, we pride ourselves in our ability to be nimble and move quickly for our clients.

This sometimes means pivoting and executing quickly, without having all the information in front of you. You need to have a sense of urgency, and not take your sweet time because you can’t handle the stress.

You play not to lose - We’re looking for people who want to play to win vs. not to lose. This means you’re looking for reasons and excuses on why you can’t achieve your goals vs.

figuring out what is needed in order for you to achieve your goals.

You want a freelance-style work schedule - If your schedule requires high flexibility or you prefer working exclusively in the middle of the night, then this probably isn't your gig.

If you are backpacking across Europe with sometimes spotty wifi then you're also going to have a hard time.

You hate going to the office and seeing people - You b*tch and whine about commuting to work, and prefer staying at home playing Fortnite or watching Netflix in between.

Did we mention this was a hybrid in-office role?

How We Hire : A Look Inside Our Hiring Process

• Apply Online - Now that you have found a position that you have matched your skills and interests it’s time to apply!
• Application Review - Applications are read first by our friendly recruiter and hiring manager. If we find that you are a potential match, we will reach out by email to schedule a call with you to learn more about your skills and experience.
• Interviews - Our interview process consists of 2 interviews, and a questionnaire :
• Short conversation via Zoom video with our Administrator.
• Conversation with our co-founders. They will give you a feel for the role / company, and ask you some questions to better understand your background, experience, and fit.
• You’re in! - After the interview process, we will review everything and make a decision as a team. If it's a great fit, we'll present you with an offer and review everything on a call.

If you accept you'll be part of the team and begin planning for the onboarding process!

If this looks like too much work for you, please do not apply!

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