Account Manager, Operations, Road Transport US

SUMMARY

The DSV Road Transport Account Manager is responsible for managing operations for assigned customers while ensuring growth and development of accounts through exceptional customer services.

Expedites and routes movement of incoming and outgoing freight shipments. Develops client relations. Negotiates rates with customers for transportation and / or brokerage services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reaches and exceeds targeted monthly Gross Profit goals through business development.
• Expedites the movement of freight to help fulfill the shipper’s transportation requirements.
• Advises clients on transportation and payment methods
• Negotiates and arranges transport of goods with shipping or freight companies.
• Contacts vendors and / or claims adjustment departments in order to resolve problems with shipments.
• Manages customer order analysis and complex load building
• Independently assesses situations and resolves for both the customer and the company’s best possible outcome
• Provides reporting as requested by the customer
• Liaises with Accounting, Credit, and Settlement Departments to resolve customer inquiries
• Communicates with customers, manager, and team members
• Collaborates with Logistics Account Managers to ensure coverage of all loads and maximize carrier opportunities
• Audits system data through billing process, including load validations
• Negotiates rates with customers for transportation and / or brokerage services.
• Quotes competitive rates, enters complete and accurate load details. Creates relationships with internal and external customers and responds to their requests in a timely manner.
• Takes accountability for tracking and communicating pertinent information related to customer loads and resolves problems.
• Promotes the DSV Road Transport brand.
• Above all, leads by example, motivates and supports co-workers, Integrates and promotes the Company Values into daily actions and interactions (Integrity, Innovation, Teamwork, Dedication, and Respect)

OTHER DUTIES

Performs other duties as required

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED QUALIFICATIONS

Education and / or Experience

High school diploma or GED

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

High PC proficiency (Microsoft Office, Excel, Word and PowerPoint)

Language Skills

English (reading, writing, and verbal)

Mathematical Skills

Intermediate

Other Skills

• Position requires highly developed organizational and people skills.
• Good communication skills are essential
• Ability to coordinate, plan and route all inbound and outbound freight.
• Requires the ability to reduce and control transportation costs, negotiate rates, solve problems, dispatch trucks, track loads and provide excellent customer service.
• Demonstrated ability to balance multiple duties concurrently and maintain attention to detail.
• Quality drive and results oriented
• Ability to work in a fast-paced environment
• Detail oriented
• Must be a "team player
• Working knowledge of material that the company handles, and the services offered

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls;

reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.

The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay is : $52,000- $70,500 / Annual . Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources.

DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.