Director of Client SuccessVirtualVocations • Chandler, Arizona, United States
Director of Client Success
VirtualVocations • Chandler, Arizona, United States
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A company is looking for a Director of Client Success.
Key Responsibilities
Lead and mentor the Client Success team to enhance retention, renewal, and partnership expansion
Build and refine SOPs, scripting, and presentation materials for professional client communication
Collaborate with Sales and Operations to design scalable systems that improve the client experience
Required Qualifications
7+ years of experience in client success, account management, or customer experience leadership
Proven track record of improving retention and client satisfaction through structured systems
Experience in designing and implementing SOPs and workflows that empower teams
Understanding of effective communication strategies for small business owners
Ability to collaborate across teams to align client experience with company goals
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Director Client • Chandler, Arizona, United States
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