Description
DUTIES AND RESPONSIBILITIES :
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
- Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
- Complete and transmit daily management / accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
- Prepare General Manager daily, weekly and month end reporting packs.
- Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
- Assist in the washing, drying, and folding of hotel laundry.
- Act as the security point of contact during various times in the shift.
- Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
- Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program.
Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting / securing assigned bank.
- May routinely book guest reservations for individuals and / or groups that are requested either by phone or from within the hotel;
process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control and release guest safe-deposit boxes.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
- High School diploma or equivalent required.
- One year of previous hotel experience preferred.
- Previous background from the extended stay industry preferred.
- Reading and writing skills are utilized when compiling department records, guest registration and reservation information
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Valid driver’s license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information / Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
We offer a variety of benefits to our employees including :
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
30+ days ago