Customer Service Rep - Senior

Job Description : Location : Warwick, RI

Class training schedule and duration : Class start date set to /

weeks of training - last day of training / nesting is / .

am - : pm

Training will be onsite in Warwick RI, remote after training.

Schedule post training :

First day workers can begin working at home

Anywhere from : am to : pm schedule, based on a competitive bid.

Max pay rate : $hr

Required Experience / Skills :

• Years call center experience required
• Must have basic computer literacy
• Preferred to have attention to detail

Provide service and information to customers regarding products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions.

This position may also support conserving existing assets.

Responsibilities include :

• Provide service to customers who possess a policy through by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
• Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
• Efficiently access multiple electronic systems and LAN / PC to provide complete response;
• Work at all times to enhance and strengthen the relationship between the customer and ;
• Support special campaigns as needed, or if solicited by the customer;

Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

Skills required include :

• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations;
• Excellent oral & written communication skills;
• Superior telephone etiquette;
• Excellent listening skills and ability to articulate ideas;
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of ;
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
• Strong organizational skills;
• Strong ability to multi-task;
• Demonstrated ability to manage stress;
• Strong computer skills;
• Ability to think out of the box to generate innovative process improvements;
• Strong solid math and analytical skills;

Ability to work various shifts within hours of operation.

Flexibility is a must, as your shift can / will change to meet business needs and additional hours may be expected if a business need requires it.

Previous Call Center experience preferred