Benefits :
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Company parties
A day-in-the-life of a Fleet Dispatcher
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically.
You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system.
Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.
In this role, you will also have the opportunity to :
- Monitor dispatched calls and take action to resolve and correct service or other potential problems
- Handle driver / customer escalations in accordance with established procedures
- Provide explanations to customers and reports / document service issues
- Close service requests using company electronic dispatching system
- Accept payment from members / customers, when necessary
- Reconcile and resolve rudimentary payment issues and maintain related records and files
- Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
- Ensure proper maintenance of tow trucks, service vehicles and equipment
- Assist coworkers and less-tenured dispatchers, as necessary
Qualifications :
- Excellent written and verbal communication
- Call center environment experience, Past experience dispatching calls
- Positive Attitude and willingness to succeed
- Work in a fast-paced environment
- MUST be a Team-player
- Excellent Problem-solving skills
- Willingness and ability to work irregular hours, weekends and / or holidays.
- Customer service experience
- Knowledge of policies and procedures (service benefits) relative to emergency road service
Benefits & Perks :
- Hourly Wage + Bonus
- Career Advancement
- Health Insurance; Dental / Vision
- 2 Weeks paid vacation Vacation
- Holiday Pay
- Expense Reimbursement
Compensation : $17.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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