Job Description
- Interacts with customers via telephone, email and online chat to provide support and information on products or services
- Respond to incoming calls and messages in a timely manner
- Identify customer questions, complaints, concerns and overall needs and redirect to appropriate staff
- Generate leads for sales team by screening callers and identifying potential sales opportunities
- Meet or exceed call quotas and sales assist quotas, both personally and as a team
- Follow all communication procedures, policies and guidelines during every customer interaction
- Other duties as assigned
Requirements
- Excellent verbal and written communication skills
- Ability to multitask
- Proficient computer skills
- Ability to work in a fast paced environment
- Working in a team environment
Benefits
- Paid Time Off
- ProSolar will contribute 50% of healthcare premiums for employee
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