Temporary Customer Support Representative II

ABOUT THE POSITION The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill a Temporary Customer Support Representative II position to support the Department of Public Social Services.

This is a full-time, temporary position located in Riverside. The incumbent will be working in a warehouse environment.

Will be lifting, bending, stooping, and kneeling.

Will be processing computer related equipment requests for all DPSS staff, pulling equipment to reserve for ticket requests, returning equipment to stock, processing the repairs of defective equipment, and salvaging all equipment that is considered end of life.

Must be able to lift 50 pounds Schedule : Monday - Friday 7 : 30 AM to 4 : 00PM Meet the Team! The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

Can you see yourself here? TAP Benefits : https : / / rc-hr.com / temporary-medical-assignment-program-tapmap EXAMPLES OF ESSENTIAL DUTIES CENTRALIZED MAIL SUPPORT

Independently carry out the full range of mailroom functions and procedures : sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S.

mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S.

mail.

Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S.

mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County.

• Assign required charges for and meter U.S.
• mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries;

apply on a daily basis specific laws, rules, and policies related to the U.S.

Postal Service and mailroom operations; monitor vendor documentation and purchase order activity. SUPPLY SERVICES SUPPORT

• Load and unload supplies, materials and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills.
• Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped;
• fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued;

take periodic physical inventory.

Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets;

note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds.

Research problems, adjust schedules to meet deadlines and time frames, and respond to customer concerns; plan and schedule ordering, receipt, and / or storing of goods;

interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies. RECORDS MANAGEMENT

• Maintain, store, and process records; file and retrieve files, records, and other documents; input information into and maintain a computerized information retrieval system.
• Collect, sort, and box quantities of files, records, and / or documents; prepare documents for storage and maintain storage facilities;

deliver and pick-up records and other material for the division assigned. SUPPORT SERVICES TECHNICAL ASSISTANCE

Assist in performing a variety of minor facilities mechanical and maintenance work under the instruction of Support Services Technician staff;

drive County vehicles to and from job / work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment. COURIER and DELIVERY DUTY

• Using a County vehicle, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers. FACILITIES SUPPORT CENTER
• Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information.
• Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs;

track request and provide updates.

Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems;

initiate routine correspondence. ASSETS MANAGEMENT

• Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS.
• Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and / or impaired assets for final disposition.
• Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations, conducting periodic inventory and assisting with the deployment of large quantities of equipment.

MINIMUM QUALIFICATIONS OPTION I Education : Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D.

examination. Experience : One year as a Riverside County Customer Support Representative I. OPTION II Education : Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D.

examination. Experience : Two years in any combination of the following : mail delivery service, supply, warehouse, help desk, records management, support services, assets or inventory control operations, or delivery or courier services which required determining routes from mailing addresses.

ALL OPTIONS Knowledge of : Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment;

rules, regulations, and procedures pertaining to U.S.

Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.

• Ability to : Read and understand work orders, maps, and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations;
• maintain cooperative working relationships with the public, vendors and other County employees; learn to operate bindery and finishing equipment;
• follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle;

sit and / or stand for prolonged periods of time; bend and / or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.

SUPPLEMENTAL INFORMATION Other Requirements License / Certificate : Possession of a valid California Driver's License is required.

Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA).

If you are a qualified individual and need a reasonable accommodation to take this exam, contact the recruiter before taking the exam.

For additional information and the accommodation form, visit the Disability Access Office web page at : http : / / dao.rc-hr.

com Veterans' Preference The County has a Veterans Preference Policy.

Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.

For privacy reasons, it is recommended that you remove your social security information from the document(s).

A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.

See the policy here ( Download PDF reader ). Pre-Employment All employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug / alcohol test, and a criminal background investigation, which involves fingerprinting.

A felony or misdemeanor conviction may disqualify the applicant from County employment). Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance.

Temporary and Per Diem employees serve at the pleasure of the agency / department head. What's Next? This recruitment is open to all applicants.

Application Period BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE. Applications received prior to the closing date will be considered based on the information submitted.

Changes or alterations cannot be accepted.

All applicants must submit a complete application by the closing date of this recruitment.

No late applications will be permitted. Include relevant work experience details on your resume and / or application. Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process.

A description of job duties directly copied from the job classification or job posting will not be considered. For specific questions regarding this position, please contact Alma Torres at altorres@rivco.

org . GENERAL APPLICATION INFORMATION : Please read and follow any special application instructions on this posting.

Click the 'Apply' link located on this page to submit your application.

For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .

A pre-employment physical examination and background check may be required. MEDICAL / DENTAL / VISION INSURANCE : A choice of different medical, dental and visions plan are available to elect.

The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note : Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits.

See the list here . MISCELLANEOUS RETIREMENT : County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

Tier I (Classic Member - Formula 3% @ 60) : Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08 / 24 / 2012 and did not withdraw CalPERS contributions.

The employee contribution is eight (8%) percent.

Tier II (Classic Member - Formula 2% @ 60) : Applicable to local miscellaneous employees 1) hired after 08 / 23 / 2012 through 12 / 31 / 2012;

2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside.

The employee contribution is seven (7%) percent.

Tier III (PEPRA New Member - Formula 2% @ 62) : Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.

Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024. A new member is defined as any of the following : A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members". Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note : This summary is for general information purposes only.

Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981, Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you.

CalPERS is governed by the Public Employees' Retirement Law.

The Retirement Law is complex and subject to change.

If there's any conflict between this summary and the law, the law will prevail over this summary. DEFERRED COMPENSATION : Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual) : 0< 3 year 80 Hours (10 Days) 4< 9 years 120 Hours (15 Days) 10 or more years 160 Hours (20 Days) Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE : Four (4) hours Sick Leave accrual per pay period with unlimited accrual. HOLIDAYS : Normally 12 paid holidays per year BEREAVEMENT LEAVE : Allowed 5 days (3 days are County paid;

2 additional days can be taken from accrued Sick Leave balance) BASIC LIFE INSURANCE : Equal to one times annual base salary not to exceed $50,000 of term life coverage.

Premiums are paid by the County.

Additional Supplemental Life plan is available for employee purchase. DISABILITY : Short-term Disability benefit pays up to a maximum of $461.

54 weekly, payable up to a maximum of 52 weeks. POST RETIREMENT MEDICAL CONTRIBUTION : A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER : There may be other benefit provisions as specified in the applicable Memorandum of Understanding.

Please contact the recruiter listed on the job posting directly for more information.