Security Site Supervisor

Essential Functions and Responsibilities

The following are the duties that are necessary to satisfy the minimum requirements of the position. Other duties may be assigned on an as-needed basis.

• Responsible for executing security services as outlined in the Post Order Manual and accompanying policy and procedural guidelines and as directed by SMSSI Management.
• May be responsible for conducting walking patrols of building / facility (or assigned areas within or outside the building / facility) and include vehicular patrols and / or golf cart patrols.
• Responsible for identifying and reporting security threats, unsafe conditions, or hazards, and / or other emergency situations.
• Responsible for site-specific duties and tasks based on assignment, which may include customer service, loss prevention, retail security, lobby / visitor reception, service / freight elevator security, loading dock security, and / or a variety of other safety and security roles.
• Writing detailed, accurate, and legible incident reports during shift, including notation of any unusual activities and how issues were resolved.

Responsible for contacting appropriate individuals (Site Supervision, Field Management, etc.) as directed by site post orders or as needed during shift.

• Responsible for knowing all site-specific policies and procedures and implementing emergency response activities as appropriate.
• Responsible for following all company procedures, maintaining acceptable attendance, and adhering to all grooming and customer service standards.
• Responsible for participating in all company and site required orientation and training programs.
• Responding to any incidents that occur during shift, in conformity with the Post Orders and the Company’s Use of Force Policy, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Conducting security, customer service, or support function(s) as directed by supervisor or in support of client request(s).

Education Requirements (Any)

HS Diploma

GED or H.S. Equivalent

Additional Information / Benefits

Minimum Qualifications

To perform this job successfully, candidates must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or experience required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum high school diploma or equivalent required.
• Minimum 1-3 years of professional-level work experience preferred. Prior experience in the security industry, law enforcement, military, and / or customer service highly desired.

Experience in scheduling, operations, or other functions of the security industry a plus.

Must possess a valid registration / permit / license required by the state in which the employee is employed. Some clients may require additional background screening, testing, and procedures such as site specific drug testing and background screening.

Additionally, as a condition of continued employment, employee must maintain current active status of all necessary registrations / licenses / permits required by the jurisdiction and must carry the appropriate documents at all times while on duty.

• May require a current state driver’s license and acceptable driving record as determined by SMSSI, and the ability to safely operate motor vehicle and / or golf cart if assigned to a position requiring operation of such.
• Ability to provide reliable transportation (or access public transportation) to consistently get to and from work on time is required.
• Ability to write effective, concise, and legible reports.
• Demonstrated ability to be very customer service oriented, with the ability to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become hostile or unsafe.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Professional, articulate, and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills required.
• Ability to successfully interact at all levels within the organization, including with clients, while functioning as a team player.

Physical / Mental Requirements and Working Environment

• While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk, and hear (communicate verbally in person and via telephone and / or applicable two-way radio equipment) and must be able to read computer screens, correspondence, and reports in English.
• Must be able to write handwritten reports in the field in clear, legible English.
• Must be willing and able to wear the proper uniform at all times maintaining good personal hygiene and grooming to meet company standards, and present self in a professional, well-groomed manner (to include, maintaining a clean and neat uniform, clean and polished shoes, and clean and business-appropriate general appearance).
• The job is generally performed in various environments, to include, but not limited to indoor and outdoor assignments, in parking structures, in office settings, and the employee may be subject to adverse and / or severe conditions such as rain, cold, or heat for extended periods of time.
• The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.

and telephones, but occasionally may be above normal for portions of the shift. Employee must be able to hear clearly, with or without reasonable assistance.

Must be able to see with reasonable assistance (glasses / contacts / correctable vision acceptable) and be able to distinguish colors.

• The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
• Employee must be customer-service focused, able to take direction from supervisors, and maintain good order and discipline through the chain of command as appropriate.
• Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner (using appropriate language, volume, and tone of voice).
• Must be able to clearly speak, read, and write English, and to give clear, loud, and authoritative instructions or directions to others in a security or emergency situation.

Benefits : Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K / 403b Plan