DIRECTOR OF BUSINESS OPERATIONS - SEMHC (92010871)

Division : Eskenazi Health

Sub-Division : SEMHC

Req ID : 21326

Schedule : Full Time

Shift : Days

Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse.

The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.

FLSA Status

Exempt

What to Expect :

The Sandra Eskenazi Mental Health Center Business Operation Director works with the implementation and coordination of operational changes to meet financial goals including, but not be limited to, clinical operations, staffing changes, policy and procedure changes, and regulatory changes.

Am I Qualified?

• Master's degree in Business Administration, Social Work, Psychology, Counseling or Health Administration
• Five years of clinical experience in a mental health setting
• Two years of management / supervision experience

Must meet the following basic competencies if applicable :

Mental Status Exam, Medications, DSM IV, Legal, CPI, Functional Assessment (HAP), CPR, Annual Education, Confidentiality, CANS (Staff Working with Children), and Addictions

What We Offer :

We strive to create a flexible and realistic work-life balance by providing the following :

• Flexible schedule
• Competitive compensation
• Opportunities for further growth and development
• Established shift differential for eligible shift hours
• A culture of caring not only for patients / family members but also for our staff - ask your recruiter about the unique ways SEMHC supports our team members!

Essential Functions and Responsibilities

Proactively contributes to Eskenazi Health's mission : Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County.

Models Eskenazi Health's values

• Endorses and models a strength based, addiction and mental health recovery centered model of care
• Works with the team in setting goals, and makes recommendations regarding additions to program and / or reallocation of staffing resources
• Conceptualizes and develops consumer satisfaction and performance improvement initiatives
• Establishes quality / outcome indicators for programs and regularly assesses progress, reporting outcomes to the Leadership Team
• Ensures client care follows established best practices
• Continually assesses efficiency of programs and makes needed adjustments to assure maximum productivity and profit
• Establishes and negotiates contracts, grants and service agreements, fulfilling any internal or external reporting requirements and evaluative systems to determine success of those projects
• Collaborates with the Financial Manager with financial / operational analysis and its relationship with clinical operations
• Works with the implementation and coordination of operational changes to meet financial goals including, but not be limited to, clinical operations, staffing changes, policy and procedure changes, and regulatory changes
• Works with center to comply with all regulatory agencies
• Develops social entrepreneurial opportunities for center
• Evaluates community and regional clinical needs and develops business opportunities and a business plan to meet those needs
• Establishes thresholds for clinical performance and creates system for the measurement and tracking of these standards

Knowledge, Skills & Abilities

Computer skills and data analysis :

• Basic Microsoft Office Suite
• Ability to navigate through data analysis.

Communication :

• Advanced written and oral communication skills
• Use of age appropriate communication

Leadership and problem solving :

• Ability to perform as an agent of change
• Advanced supervision and team building skills
• Advanced problem solving skills
• Ability to respond to customer satisfaction concerns in an effective manner
• Ability to manage multiple priorities and tasks in a high stress environment
• Can identify, engage and establish effective partnerships with both internal departments and external agencies

Clinical management skills :

• Ability to apply UR / UM data to client care decisions, and to lead other staff in doing so
• Knowledge of current best practices
• Understands and leads staff in practicing the recovery model
• Full understanding of and ability to teach treatment planning, bio-psychosocial assessment and all levels of clinical documentation, and management of an audit process to assure documentation quality

Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families.

Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.