Remote Commercial Trucking Claims Adjuster - Cargo and APD Specialist

Overview

At CCMSI , we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients.

As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts.

Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.

Reasons you should consider a career with CCMSI :

• Culture : Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.
• Career development : CCMSI offers robust internships and internal training programs for advancement within our organization.
• Benefits : Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP.
• Work Environment : We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.

We are seeking an experienced and dedicated Multi-Line Claim Rep II - Cargo / APD Specialist to join our team as a Multi-Line Liability Claim Representative II.

This remote position focuses on the investigation and adjustment of commercial trucking cargo and automobile physical damage (APD) claims.

As a key member of our claims team, you will be responsible for managing complex claims from start to finish, ensuring thorough investigations, accurate assessments, and efficient resolutions.

You will play a crucial role in maintaining the high standards of claim services that our clients expect from CCMSI, all while adhering to our corporate claim standards and regulatory requirements.

In this advanced training position, you will gain the skills and experience needed for potential future promotion to a more senior-level claim position.

You will be accountable for delivering quality claim services, which involves detailed documentation, effective communication with stakeholders, and adherence to federal and state regulations governing commercial transportation and insurance claims.

The ideal candidate will have a strong background in handling multi-line liability claims, with a particular focus on cargo and APD claims.

You should possess excellent analytical and problem-solving skills, a keen attention to detail, and the ability to manage multiple claims simultaneously.

Proficiency in claims management software, solid knowledge of industry regulations, and superior negotiation and customer service skills are essential.

If you are a proactive, independent professional looking to advance your career in a remote working environment, we encourage you to apply.

Responsibilities

• Investigate and adjust multi-line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.
• Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims.

Negotiate any disputed bills for resolution.

• Authorize and make payment of liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.
• Negotiate settlements with claimants and attorneys in accordance with client's authorization.
• Assist in selection and supervision of defense attorneys.
• Assess and monitor subrogation claims for resolution.
• Prepare reports detailing claims, payments and reserves.
• Provide reports and monitor files, as required by excess insurers.
• Compliance with Service Commitments as established by team.
• Delivery of quality claim service to clients.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Problem-Solving : Strong analytical skills to assess complex claims and determine liability.
• Detail-Oriented : High attention to detail for accurate documentation and record-keeping.
• Verbal and Written Communication : Excellent communication skills to effectively interact with insureds, claimants, legal professionals, and other stakeholders.
• Negotiation : Strong negotiation skills to resolve claims efficiently and fairly.
• Compliance : Familiarity with federal and state regulations governing commercial transportation and cargo claims.
• Policy Analysis : Ability to analyze insurance policy terms and determine coverage.
• Compliance : Familiarity with federal and state regulations governing commercial transportation and cargo / APD claims.
• Interpersonal Skills : Ability to provide exceptional customer service and maintain positive relationships with all parties involved in the claims process.
• Independence : Ability to work independently and manage a caseload of multiple claims simultaneously.
• Time Management : Strong organizational skills to prioritize tasks and meet deadlines.
• Adaptability : Ability to adapt to changing circumstances and handle complex and evolving claim situations.

The role of a Cargo / APD Specialist requires a blend of technical proficiency, industry knowledge, and interpersonal skills to effectively manage and resolve claims related to commercial trucking cargo and automobile physical damage.

The specialist must be able to navigate the complexities of claims processes, communicate effectively with various stakeholders, and ensure compliance with all relevant regulations.

Education and / or Experience

Claims Experience :

• Level II Claim Rep will possess excellent claims management skills, typically with 5 to 10 years of experience or equivalent education, along with proven claims handling performance levels.
• A minimum of 3 years of experience handling commercial trucking cargo claims.

Industry Knowledge :

In-depth understanding of commercial transportation regulations, cargo insurance policies, and claims management processes.

Computer Skills

Proficient with Microsoft Office programs such as : Word, Excel, Outlook, etc.

Certificates, Licenses, Registrations

Adjusters license is preferred, or the ability to obtain one within the first 60 days of employment.

CORE VALUES & PRINCIPLES

• Responsible for upholding the CCMSI Core Values & Principles which include : performing with integrity; passionately focus on client service;
• embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity;
• insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person;
• maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better;

and leading by example.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package included Medical, Dental, Vision, Prescription Drug, Flexible Spending, Life, ESOP and 401K.

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