Responsibilities :
- Process and Reconcile Transactions : Manage global processing, balancing, and reconciling of custody positions related to dividend and interest payments.
- Instruction Management : Receive, authenticate, and verify payment instructions, ensuring compliance with dual control procedures.
- Client Payment Management : Collect global client dividend and interest income payments, validate payment advice against client receivables, and resolve client entitlement issues.
- Issue Resolution : Make decisions on whether to repair discrepancies or contact sub-custodians or depositories for resolution;
escalate complex issues to management as necessary.
- Reporting and Documentation : Generate and review custody and operations-related reports for daily, weekly, and monthly management reporting.
- Discrepancy Management : Repair and resolve discrepancies in a timely manner while keeping clients informed of the status.
- Trend Analysis : Identify and analyze trends in payment repairs at the event, sub-custody, and market levels.
- Process Improvement : Contribute to process improvement initiatives, focusing on enhancing straight-through processing (STP) and achieving division goals.
- Client Service Standards : Assist in measuring client service standards and support activities that ensure high-quality client service.
- Professional Communication : Communicate effectively and professionally to resolve issues and manage client relationships constructively.
Qualifications :
- Education : Bachelor’s Degree or equivalent work experience.
- Technical Skills : Advanced PC skills with demonstrated proficiency in Excel; knowledge of MS Office Suite (PowerPoint, Word) and internet applications.
- Analytical Abilities : Ability to identify, escalate, and resolve problems; strong organizational skills and attention to detail.
- Communication Skills : Effective verbal and written communication abilities for professional interactions.
- Time Management : Efficiently manage time, prioritize tasks, and meet deadlines under pressure.
- Teamwork : Ability to work collaboratively within a team environment and support team objectives.
Benefits Info
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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