Barista/West Cary

Job Description

Job Description

Summary of Benefits :

• Medical Insurance (PPO / HSA)
• Dental / Vision Coverage
• Long Term / Short Term Disability
• Employee Life Insurance and Accidental Death & Dismemberment
• Paid Time Off
• Other Great Perks (Free Bread, EAP, store discounts, meal discounts)
• Tip pool for hourly associates for hours worked in the day.

Essential Duties :

• Team : Embody La Farm values through action, example, and communication : Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching, and Innovation.
• Customer Service : Ensure and exude world-class customer service and sales to internal and external customers. Includes saying bonjour (hello) to every customer.

Engage verbally with each customer and effectively sell through product knowledge and suggestive selling. Follow the CARE acronym and greet customers within 15 seconds.

Product Knowledge : Actively demonstrates expertise and skillfully creates coffee, expresso, latte, teas and other specialty drinks on and off menu.

Knows types of coffee used and flavor notes to help sell and upsell.

Other Essential Duties :

• Operations Systems & Procedures
• Prepare specialty coffee drinks (including latte art) on demand in a fast-paced environment.
• Demonstrate expertise in equipment and tools : machines, brewers, grinders, etc.
• Ensure proper orders are made efficiently to execute ticket time goals.
• Deliver coffee and food orders to customers, ensuring to confirm orders.
• Assist in pre-busing and busing tables throughout shift.
• Prepare syrups from scratch.
• Open, close and maintain coffee station : full fresh hot coffee, fresh cold creams, full condiments, and packaging, clean and organized, stock backup below.
• Answer the phone to La Farm standards.
• Complete daily checklists.
• Perform side work as necessary.
• Ensure overall unit safety and sanitation goals and policies.
• Maintain grade A or better by beating health and sanitation inspection standards.
• Uphold company standards and policies for opening / closing.
• Ensure safe working conditions and comply with all laws.
• Other Duties as Assigned : The statements contained herein reflect general details of the jobs principal functions, knowledge and skills requirements, and scope of responsibility, but should not be considered an all-inclusive listing of job requirements.

Individuals may perform other duties as assigned or needed.

Experience, Knowledge, Skills, and Abilities :

• Exceptional customer service skills and demonstrated sense of urgency to serve every customer.
• Experience with customer service and / or food service preferred.
• Passion for great coffee (must be able to drink coffee).
• Experience with a manual espresso machine.
• Ability to solve business related problems quickly and efficiently.
• Great relationship building skills and demonstrated positive demeanor as a team player.
• Ability to work in fast paced environment and multitask.
• Flexibility required : Weekends required, holiday work required, two days off (not consecutive).
• High attention to detail.
• Ability to develop constructive and cooperative working relationships with others.
• Multi-lingual a plus.

Essential Physical Demands :

• Ability to bend and lift 25 lbs.
• Ability to stand for extended periods of time.
21 days ago