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Technical Support Lead Engineer

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Hands-On Technical Support Lead Engineer specializing in network security products.Key Responsibilities : Lead and mentor the technical support team in troubleshooting complex customer issuesServe as an escalation point for high-priority technical issues involving network security productsCollaborate with cross-functional teams to communicate customer feedback and drive product improvementRequired Qualifications : Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience5+ years of experience in technical support or engineering roles, with at least 2 years in a leadership capacityExtensive hands-on experience with network security products such as firewalls and VPNsStrong knowledge of networking protocols and security best practicesIndustry certifications such as CCNA, CISSP, or CEH are highly desirable

13 days ago
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