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Customer Success Operations Manager

VirtualVocations
Baltimore, Maryland, United States
Full-time

A company is looking for a Customer Success Operations Manager.Key ResponsibilitiesAct as a trusted advisor to customer success leadership and influence department strategyDevelop and document processes for the customer journey, including launch, adoption, expansion, and renewalsAnalyze data to identify trends and opportunities for improving customer retention and growthRequired Qualifications3-5 years of experience in customer operations, preferably in a B2B SaaS companyPrior experience implementing Gainsight is requiredExperience with Salesforce, Gong, Mixpanel, and Power BI is desirablePrior experience leading system and tool development related to customer success managementStrong understanding of customer journey and customer operations processes

4 days ago
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