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Customer Relations Specialist

VirtualVocations
Fort Worth, Texas, United States
Full-time

A company is looking for a Customer Relation Specialist - Scholarly Publishing.Key ResponsibilitiesServe as the first point of contact for a portfolio of institutions, ensuring a positive experienceManage the onboarding, retention, and satisfaction of institutional partnersCollaborate with internal teams to improve processes and support the development of tracking and reporting toolsRequired QualificationsExperience in scholarly publishing, Open Access, or a related fieldMinimum of 1 year in account management or customer support / serviceStrong project management and organizational skillsProficiency in Microsoft Office, especially ExcelInterest in Open Access and scholarly communications

8 days ago
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