Major Duties and Responsibilities :
- Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner
- Addresses complicated support issues
- Contributes to the installation, maintenance, and configuration of Stout workstations, office machines, and other technology devices
- Identifies, researches, and resolves high-level technical problems
- Works with staff to customize solutions and / or contacts vendors if n eeded
- Performs a variety of other complicated tasks requiring a wide range of creativity as well as being involved in other supplementary IT tasks
Qualifications
- Possesses good communication skills in order to assist the user support team
- Must possess a sharp learning temperament and keep abreast of the latest industry developments regarding new technologies and IT practices
- Knowledge of Client Operating Systems (current and previous version), Microsoft Office Suite (current and previous version), Microsoft SharePoint and other widely used productivity software and tools
- Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking
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