BDC Customer Care Specialist

Job Description

Job Description

Mazda of Roswell is family-owned, appreciates our employees, and invests in their success! We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings.

Benefits

Medical and dental insurance

401(k) plan

Paid vacation after 12 months

Paid holidays

Closed on Sundays

Competitive pay based on experience

Tool acquisition program

Employee discounts on vehicles and service

Career advancement opportunities

A positive and professional team environment

Responsibilities

Promote and seek out opportunities to deliver a top-notch customer experience

Interact with customers to identify their individual needs and opportunities for new / used cars sales presentation

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM

Complete phone calls as assigned by the BDC Manager

Act as a member of the BDC team, which includes cross-training for internet lead and incoming / outgoing telephone sales prospecting roles

Stay informed about new products, features, accessories, etc., and their benefits to customers

Attend product and sales training as requested by BDC

Attend sales meetings

Maintain a professional appearance

Qualifications

High school diploma or general education degree (GED)

Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy

Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public

Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

Clean driving record & valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.