Job Description
GENERAL DUTIES :
- Have strong server experience, networking fundamentals, and storage administration skills as well as the virtualization of those technologies, as it pertains to VMWare vSphere, along with familiarization with hyper-converge infrastructures.
- Develop and manage the overall operation of a small IT service desk.
- Collaborate with service desk staff and upper management to develop and implement new processes and procedures.
- Build and maintain the following systems : RHEL 7, CentOS 7, Windows Server 2012, 2016, 2019, as well as Windows 10.
- Understand networking and distributed computing environments.
- Partner with application developers as well as server and network engineers.
- Be able to create and clone processes across multiple environments.
- Support and implement multiple virtualization technologies (i.e., VMWare, Cisco Hyperflex, Hyper-V, etc.) as well as preferred experience in hosted cloud technologies (i.e., AWS, Azure, etc.).
- Write policy and system descriptions describing how multiple environments work together.
- Work on Networks, Servers, and Storage cores.
- Be knowledgeable in Scripting (Python, PowerShell, etc.).
- Develop and apply standard configuration templates to all assigned devices, and update inventory and topology records during moves, adds, and changes.
- Coordinate with other IT team members to deliver systems and services.
- Actively be involved in the development of virtualization roadmap and strategy for the organization.
- Review log events and operate network management applications to perform fault detection, identify performance metrics, and generate reports to support specific service level requirements.
Required Skills
REQUIRED QUALIFICATIONS :
- Bachelor’s degree in computer science, Engineering, Information Security, or related field.
- 5+ years performing virtualization in cloud, hybrid, and hosted environments.
- 5+ years of designing and implementing solutions.
- Have excellent interpersonal and communication skills and be capable of writing proposals, acting as a vendor liaison, and making presentations to senior management.
- Prior experience in a service desk role.
Prior experience managing others on a team.
CLEARANCE :
Secret minimum
Desired Skills
DESIRED QUALIFICATIONS :
- VMware VCP
- Linux+, RHCSA, or equivalent
- Microsoft MCSE
- CompTIA Network+
- ITIL and / or ITSM related training / certification
- Possess excellent problem-solving skills and a solid understanding of how to quickly troubleshoot connectivity and performance issues that involve network and server systems.
- Must have proficiency with command-line utilities and familiarity with scripting languages to automate configuration changes, parse log data, generate reports and detect anomalies.
- Ability to excel in high-paced, demanding environments where each day provides a new set of challenges under short time constraints involving complex network configurations and / or troubleshooting multiple hosts scattered across a large campus network.
- Ability to coordinate multiple open issues and interface with customers at all levels.
- Must have strong time management, multi-tasking, organization, and administrative skills and must be highly proficient with Visio, Word, Excel, PowerPoint, and Outlook.
About Procession Systems
About us
30+ days ago