We're Scissors & Scotch (scissors as in hair, scotch as in booze)
We are looking for a passionate Customer Service Associate (Lounger) to join our team. In this position, you are like air traffic control.
You assist clients booking appointment, checking in / out, whip up their craft drinks or coffee, carry a conversation, etc.
It's a mix of Bartending (low volume) and Barber Shop Reception work. Cool right?
To help the barber & stylist team, you will :
- Create, edit, reschedule and cancel appointments.
- Maintain an efficient schedule, to make sure each day is maximized for barbers and stylists.
- Notify the grooming staff when a client has arrived.
- Check out clients, after an appointment.
- Learn how to make and serve our signature drinks in the lounge (must be TABC certified)
- Communicate with the grooming staff regarding potential client issues, and alert leadership, if necessary.
- Monitor appointment timeliness and ensure the schedule is running on time.
- Make scheduling alterations if, say, people get behind, to get things back on track.
Our loungers are client experience professionals , responsible for greeting, making people feel comfortable, offering drinks, answering questions, starting conversations, creating relationships, and generally creating a fun, welcoming environment.
To help the clients, you will :
- Book, edit, reschedule, and cancel appointments.
- Run the bar during non-peak times when a bartender is not scheduled.
- Create new client profiles.
- Answer phone calls and emails.
- Greet and thank clients upon arrival and departure.
- Assist with membership questions and set-up.
- Take detailed notes in client profiles to personalize every experience.
- Handle issues with professionalism and courtesy.
- Take and prepare drink orders.
- Check out product purchases.
- Maintain an extremely clean and tidy space.
Note : A TABC Servers Permit is required to serve liquor. The cost for this online course is reimbursed fully and must be obtained within the first 60 days of employment.
Compensation : $15 / hour plus bartending tips.
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