Claims Examiner

Job Description

Are you ready to grow your career in insurance?

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA.

WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.

So, what’s our mission?

Protecting travellers and supporting those responsible for their safety is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.

So, what’s the job?

Our Claims Examiners are responsible for providing our customers with an exceptional customer experience.

• You’ll be delivering a highly empathetic customer experience
• You’ll assess and investigate a portfolio of claims, both medical and technical (non-emergency) for our insurance customers
• You’ll analyse information from a variety of sources and stakeholders, communicating clearly to parties inside and outside the business
• You’ll clearly communicate claims outcomes to customers, facilitating timely resolutions and payments when applicable

And what are we looking for?

We are looking for future team members who are passionate about providing a great customer experience and want to grow their career in insurance.

• You’ll be eager to grow your career and learn new skills within the claims and insurance industry
• Ideally, you’ll have 1-3 years previous experience in insurance or an insurance related discipline (such as financial services)
• You’ll be experienced working in a contact centre or KPI-based environment
• You’ll be comfortable working with multiple systems at once and coordinating between them
• You’ll have excellent communication skills, both verbal and written
• You’ll have an eye for detail and a willingness to contribute to workplace improvement and changes
• You’ll have initiative and drive to do the best by your customer, and are comfortable managing difficult conversations
• You’ll thrive in high-pressure situations with the ability to prioritize and muilti-task effectively
• Required : Minimum High School Diploma or Bachelor’s Degree, relevant qualifications or training in insurance or related disciplines highly regarded.

So, why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 1500 employees worldwide : we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals.

We share a global mission to look after travelers, at every step of their journey.

Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach after an initial probationary period ensures our employees maintain work-life balance with the flexibility to work from home 2 days a week.

Career growth . This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world.

We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion . We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together !