Job Description
- Resolves and closes tickets / work orders supporting end-user desktops and peripherals
- Responds to customer support issues from direct communication with the customer either phone call or walk-up. IOC is unique in that we act as both 1st and 2nd level support, to allow for immediate response.
- Contributes to desktop projects (global installs / upgrades) as a project team member
- Remotely diagnoses and resolves requests utilizing remote tools
- Troubleshoots and collaborates with other departments to assist with infrastructure related issues
- Documents customer interactions in incident management system including asset management
- Recovers data from hard disk drives and / or perform data migration
- Supports remote access for virtual private network connectivity as well as wireless / broadband connectivity for laptops
- Installs and configures local and network based printers
- Performs preventative maintenance
- Works various shifts, holidays, on-call and travel as required. IOC is a 7x24 operation days a year.
- Must be willing to work Midnight shift and / or Weekends as requested.
- Follows management guidance, adhering to IT policy and procedure
- Demonstrates increasing levels of leadership and initiative, identifies areas for technical and process improvement, and is effective at balancing multiple concurrent efforts
- Performs other duties as requested
- Travel, as required
Minimum Qualifications- Education & Prior Job Experience
- Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience / training
- 2 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
- Firsthand experience supporting desktop computers in a Windows / TCPIP environment
Preferred Qualifications- Education & Prior Job Experience
- A+ certification
- MCSE / MCP is a plus
- Previous IT infrastructure experience in Airline / Airport environment
Skills, Licenses & Certifications
- Overall knowledge of all Windows based operating systems including Windows 10
- Familiarity with workflow and with ticketing systems. Cherwell is systems of record.
- Knowledge of VPN connectivity and ability to troubleshoot issues
- Ability to work independently and perform in a collaborative, team based environment
- Must be able to lift at least 50 lbs
Senior IT Technician
Familiarity with workflow and with ticketing systems. Responds to customer support issues from direct communication with the customer either phone call or walk-up. Troubleshoots and collaborates with other departments to assist with infrastructure related issues. Supports remote access for virtual p...
Technical Support Specialist
As a Technical Support Specialist, you will help deliver top-notch technical support to end users, customers, and third-party contractors. Provide expert technical support and guidance to third-party service contractors, ensuring they can resolve issues. Participate in an after-hours on-call rotatio...
IT Procurement Specialist
Essential Duties and Responsibilities. ...
IT Service Desk Technician
CitizenAbility to obtain and maintain a public trust security clearanceOverall understanding of Help Desk operations and technical phasesWindows technical skills. A company is looking for an IT Service Desk Technician. Key Responsibilities:Provide prompt and professional responses to usersServe as t...
Desktop Support Job Training Program
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and g...
Technical Support Specialist Iii (sem) - Richardson, Tx
Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization. Cultivate and develop positive working relationships with Field Service Engineers (FSE's), Applications, other Global Technical Support (GTS) groups...
Help Desk Technician
The On-Site Help Desk Technician will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems. Job Title: Help Desk Technician. We are currently seeking a skilled and motivated On-Site Help Desk Technician to join in San Antonio...
Help Desk Technician
Overview: We are seeking a skilled Helpdesk Technician to join our dynamic team, providing essential technical support in a fast-paced onsite environment. Requirements: Proven experience as a Helpdesk Technician or similar role in a corporate environment. ...
Level II IT Technician: On-site & Remote Support Position
Level I - II IT Technician: On-site & Remote Support Position. Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having gr...
IT Help Desk Technician
Position: IT Helpdesk Technician. Join our team as an IT Helpdesk Technician. You’ll manage support requests, solve diverse technical issues, and help onboard new users, manage monitoring tools to oversee various IT systems efficiently. Ability to work both independently and within a team environmen...