Program Specialist - Receptionist

Scope Of Work :

The Receptionist is responsible for providing secretarial, clerical and administrative support in order to ensure the front desk operations are provided to agency partners, program participants and center staff in a professional, effective, efficient and organized manner.

Accountabilities

• Operates telephone communication system. Answers incoming calls, greet callers, provides information, transfers calls and / or take messages as necessary.
• Provides exceptional customer service for individuals from various backgrounds that includes efficient, precise, and courteous communication in a dignified environment.
• Greets persons entering establishment, determines nature and purpose of visit and directs or escorts them to specific destinations.

Schedules appointments, and maintains and updates appointment calendars.

• Inputs participant data into computer system, tracking logs, and schedule appointments.
• Relays and routes verbal and written messages.
• Performs clerical duties, such as typing, scheduling appointments, and sorting mail.
• Prepares and modifies documents including correspondence, flyers, memos and emails.
• Provides information about the center and services provided.
• Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies and procedures.
• Participates in training and professional development to build required knowledge for the position.
• Trains participants in front office procedures including customer service, office phones and services provided.
• Maintains the front office and waiting areas in a clean and orderly manner.

SKILLS & ABILITIES :

• Uphold company principles and practices to the highest degree and represent the agency in a professional manner.
• Ability to accurately record and deliver information and maintain confidentiality of restricted information.
• Ability to multitask and provide excellent customer service simultaneously.
• Ability to work in a fast pace environment.
• Ability to develop and maintain effective working relationships with co-workers, participants, and members of other agencies and the general public.
• Ability to deal with individuals in a calm, professional, friendly and patient manner.
• Knowledgeable of modern office procedures and methods, is proficient in use of computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program data base and type 40 wdm.
• Possess communication skills, research abilities, flexibility and an ability to work well with others.
• Ability to read and interpret documents.
• Ability to write routine correspondence.
• Possess excellent organizational skills and attention to details.
• Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.
• Ability to work effectively with minimal supervision.
• Ability to communicate effectively both verbally and in written form.
16 days ago