THE ROLE
We are seeking a Ticketing Manager to oversee ticketing operations, ensuring the facilitation between the service center, marketing, group sales, sponsorship, other divisions, partners, rental facilities, and vendors / clients.
This position is full time in office and at venues and not a remote position. This position will support Ticketing Operations for Echostage, Soundcheck and Project Glow if needed .
Must be willing to work Friday and Saturday nights.
RESPONSIBILITIES
Responsible for the daily ticketing operations for assigned events
Partner with Promoters, Marketing and Finance to develop and follow timelines, brainstorm additional avenues to gain revenue, decrease expenses, and grow the business
Accurately create shows, specials, and priority offers
Responsible for hiring, training, and managing of box office staff and event operations
Maintain and manage ticket inventory and second / third party allotments, if applicable
Supply daily ticket counts and upkeep of information on internal tracking programs available to the department
Responsible for all accounting and reporting of revenue for all ticket sales and prepare event settlements
Assist with processing, upgrading, service issues, and the communication through online services as requested
Assist with the preparation and completion of box office statements
Report and follow up on any ticketing equipment repair issues
Ongoing communication with the company to solve problems and supply statements and daily reports
Responsible for compliance to all company policies and procedures in order to adhere to all audit programs
Responsible for recruiting, hiring, onboarding and training various team members
Other duties as assigned
Travel may be required (economy)
QUALIFICATIONS
Degree in Business, Marketing, CIS or related area of study
4+ years management experience
4+ years experience in event operations and production
Proficient in multiple ticketing softwares and platforms
Proficient in Microsoft Office applications
Extensive large event customer service experience
Excellent computer skills, knowledge of platforms and systems
High level of organization and focus on detail, and ability to manage multiple projects simultaneously
Strong customer service, communication and interpersonal skills
Ability to a flexible scheduled including evenings, weekends and holidays
WORK ENVIRONMENT
Must be able to tolerate loud noise levels & busy environments
Must be able to lift 50lbs (chairs, tables, etc.)
May work in drastic temperature climates
Must be willing to travel to work during holidays, evenings, and weekend hours, as required, to meet deadlines
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Glow for a visa.
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