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Account Representative

VirtualVocations
Alpharetta, Georgia, United States
Full-time

A company is looking for an Account Representative to manage customer accounts and drive renewals and upsells.Key ResponsibilitiesAutomate account management for SMB accounts, including contract tracking and renewalsAct as the escalation point for critical customer issues and cancellation requestsCollaborate with Customer Success Operations and Support teams to enhance system efficiency and resolve issuesRequired Qualifications1+ year of experience in a customer-facing or SaaS operations roleA strong affinity for systems and operationsWillingness to engage with customers over the phone as neededAbility to thrive in a fast-paced, changing environmentExperience in handling customer escalations effectively

8 days ago
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