Job Description
Job Description
Job Summary : Quality Assurance (QA) Trainer
The Quality Assurance Trainer conducts talent assessments to identify skill gaps among employees within the QA function. This role facilitates training sessions using various methods, ensuring employees understand their assignments and meet performance standards.
The trainer evaluates the effectiveness of training programs and collaborates with team members to enhance training practices.
Duties and Responsibilities :
- Conduct talent assessments to identify skill gaps among current QA employees.
- Facilitate training sessions through one-on-one coaching, workshops, job shadowing, and mentoring.
- Measure and evaluate the effectiveness of training and facilitation methods.
- Ensure all QA employees are properly trained and understand their assignments.
- Conduct periodic audits to assess employee progress regarding skills and knowledge.
- Document and communicate any errors or performance gaps discovered during audits.
- Facilitate the onboarding process for new temporary QA staff from agencies.
- Collaborate with team members to suggest new practices for training and facilitation.
- Observe and enforce safe working and housekeeping procedures, promptly correcting hazardous situations.
- Follow all company policies, security protocols, standard operating procedures, work instructions, and ISO requirements.
- Perform other related duties as assigned to ensure efficient and effective functioning of the work unit.
Skills and Qualifications :
- Ability to manage multiple priorities in a fast-paced environment.
- Strong reading comprehension related to work activities.
- Proficient in basic mathematical calculations (addition, subtraction, multiplication, division).
- Ability to push, pull, lift, or carry up to 60 pounds occasionally and up to 25 pounds frequently.
- Capacity to stand for extended periods as required by the schedule.
- Effective proficiency in using intranet, email, Excel, Word, and management information systems (MIS).
- Excellent people skills, customer service orientation, and interpersonal abilities.
- Detail-oriented with strong organizational, problem-solving, planning, and decision-making skills.
- Clear oral and written communication skills.
Education :
- High School Diploma or equivalent required.
- Minimum of 1 year of relevant experience in a training or QA role preferred.
Qa (m-f) Am
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