Job Description
Job Description
Are you skilled at keeping multiple tasks organized? Do you crave recognition for your work? Plumbers rely on Dispatchers to ensure that the right person is assigned to each job.
If you enjoy being in control and providing customers with confidence in our services, we have the perfect opportunity for you.
We appreciate your attention to detail and value your role as the main point of communication with customers.
Barker & Sons Plumbing & Rooter is seeking a humble professional who is committed to delivering an exceptional experience.
Join our team and enjoy a range of benefits, including comprehensive health coverage, a 401K plan with company matching, paid holidays and time off, training, and all the necessary tools for the job.
If you have the right qualities and are ready to take charge of your future, Barker & Sons offers an amazing place to work and grow.
Become part of our tribe and be recognized for your contributions!
Compensation :
$50,000 - $58,000 yearly per year
Responsibilities :
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
- Enhance the success of technicians by familiarizing yourself with their preferences, skills, licenses, and communication abilities.
Qualifications :
- Maintain a positive and dedicated demeanor to contribute to the company's positive work environment.
- Develop a proven track record in customer service.
- Organize and oversee the scheduling of technicians for various service and maintenance appointments.
- Technologically savvy, learns and implements new software, and systems quickly, good typist and proficient with phone systems.
- Personality that blends well with a fast-paced, goal-driven environment.
- Highly organized with exceptional follow-through abilities.
- Ability to build trust, diffuse conflict and hold others accountable.
- Strong verbal and written communications.
- Competitive individual contributor who also loves to win as a team.
About Company
Who We Are : There is a lot of love at Barker and Sons.
Barker & Sons Plumbing & Rooter is filled with dependable, confident, capable, and caring service providers. With room to grow and plenty of recognition for excellence, you’ll love our vibe.
It really does take a tribe to deliver a world-class buying experience. And that takes a happy, healthy, wealthy culture and we can't wait to bring you into ours.
Benefits :
- Professional advancement through sponsored training and continuous development
- Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage
- 401(k) with a 4% match
- Paid time off, paid holidays, and adaptable schedules
- Company-wide family events
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