Senior Engineer, Dynamics CRM

Job Description

Find out more about this role by reading the information below, then apply to be considered.

As the Health Senior Engineer Dynamics CRM , you will bring a comprehensive approach to software development across the Microsoft Dynamics CRM product, workflows, and services.

You will be responsible for designing, developing, and implementing CRM solutions that enhance our customer relationships, improve data quality, and business processes.

Your role is crucial in driving the desired outcomes for seamless Agent experiences across our multiple lines of businesses.

You will harmonize business requirements by conducting code reviews, unit testing, and debugging to ensure the delivery of high-quality software solutions that meet the highest standards of quality.

This role is remote eligible , which means you would work virtually from home or another US based non-Best Buy Health location.

What you’ll do

• Monitor and optimize Dynamics CRM systems performance, ensuring scalability and efficiency.
• Champion a quality-driven mindset, providing insights on quality / risk tradeoffs throughout the product lifecycle.
• Design, develop, and implement CRM solutions that enhance our customer relationships and improve business processes.
• Mentor team members on development best practices, techniques, and foster a quality-centric culture through collaboration.
• Validate business requirements by transforming them into well-defined technical tasks for efficient execution in sprints.
• Triage issues, manage defects, and work closely with Product and Quality team members to resolve bugs and ensure quality across the Dynamics Platform.
• Drive and coordinate the work performed by the Quality Engineering team, within onshore and offshore processes and teams.

Basic qualifications

• 3 years of relevant experience with a Bachelor's degree OR equivalent relevant professional experience.
• Bachelor's degree in IT, Computer Science, Engineering, or related field OR equivalent combination of education and / or experience.
• 3 years of experience with CRM platforms, including Microsoft Dynamics.

Preferred qualifications

• 5 years Software Engineering related work experience preferred.
• 3 years of experience working with and understanding CRM customer service processes.
• 3 years experience working and understanding dynamics customer engagement, field services, and lead management.
• Experience working in a regulated environment for 2 years.
• 5 years experience with CRM platforms - Microsoft Dynamics.
• 3 years experience understanding of CRM processes, including customer service, sales, and marketing.
• 3 years experience demonstrating Call Center function to be able to perform tests from Agent and Supervisor personas.

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

• Competitive pay.
• Generous employee discount.
• Physical and mental well-being support.

About us

Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help connect patients to physicians.

As part of Best Buy Co. Inc., our culture is built on deeply supporting and valuing our amazing employees. We’re committed to being a great place to work, where you can unlock unique career possibilities.

Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Affirmative action

Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant.

We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.

Reasonable Accommodation

Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions.

If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process - please contact Talent Acquisition at talent.

[email protected].

Req # 965924BR

Brand Best Buy Health

Job Category Best Buy Health Group

Job Level Individual Contributor

Minimum Pay 102,100.00

Maximum Pay 182,900.00

Store Number or Department 100022 Remote - Massachusetts

Address Line 1 Remote

City Boston

State Massachusetts

Zip 02108

Benefits Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

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