Process Engineer

Process Engineer (UiPath)

Role Summary :

The Process Engineer will provide support and maintenance of Robotic Process Automations developed with the UiPath tooling.

Roles and Responsibilities :

• Troubleshooting and providing solutions for production issues raised by either end user / automated monitors / application monitoring tools.
• Knows how to prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.
• A strong, demonstrable record of customer service. The Process Engineer / Analyst will need to understand customer needs and build effective relationships with business users.

The Process Engineer / Analyst must be able to convey plans, issues and concerns to clients and team members in a clear, logical, and concise manner

• Configure / develop in accordance with best practices ensuring a reliable and hardened automation
• Perform testing of the solution in accordance with program standardized test practices
• Support teams during UAT and Production / Pilot phases
• Maintain documentation according to firm standards, best practices, and standard operating procedures

Attributes :

• Self-motivated, team player, action and results oriented
• The ability to methodically solve business and technical problems using innovative and well-planned approaches with well documented, supportable, and extensible developments
• Ability to facilitate effective interaction between clients, vendor software, and colleagues.
• Excellent written and verbal communication skills, including good client interaction skills with the ability to present technical details to a non-technical audience as well as produce clear and concise written documentation
• An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.
• The ability to conceptualize automated solutions and understand the prescribed design architecture and process / performance recommendations

Required Skills, Experience, Qualifications :

• An IT or Business Degree
• 4+ years of experience in a Production Application Support role or similar experience
• 2+ years of professional services experience preferably in automation projects
• 2+ Years of development experience with UiPath
• Excellent interpersonal communications skills
• Excellent customer service, written and verbal communication is a must
• Excellent troubleshooting skills applying logic
• Self-starter, accustomed to working in a busy and dynamic environment
• Experience using cloud-based ticketing portals
• MS Word, MS Excel, MS Exchange proficiency, ZenDesk or similar ticketing platform
• At least 5+ years of experience in Application support. The support will ensure consistency and synchronization across infrastructure components.
• Experience with some or all of the following programming languages is preferred : Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services)
• Good knowledge of windows server, Virtual machines and SSL
• The ideal candidate will also work on performance optimization and maintenance by following operational procedures for maintaining technology as required.
• Scripting languages (e.g., python, perl, powershell, bash, vbs, etc
• Hands on experience with Troubleshooting and Debugging
3 days ago