Lead Technician-PSD

Posting Details

Job Details

Description

The Service Lead Technician is primarily responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of the company’s department goals.

This individual monitors physical requirements for work completion (facilities, tools, environmental) and communicates the same on an ongoing basis to his / her supervisor.

This individual is expected to model and reinforce company policies / practices to ensure that work is performed in alignment with the company’s mission, vision, and values and in collaboration with other Holt functions.

Must also perform duties of Service Supervisor during periods of his absence. Responsible for assessing engine teardowns to be able to compile accurate quotes that will be given to Shop Supervisor and PSSR.

The incumbent in this position is expected to model the following practices on a daily basis : 1) Demonstrated alignment with the company's mission and core business values;

2) Collaboration with key internal / external resources and 3) Ongoing self-development.

Key Responsibility Areas (KRAs)

Direct, Support, and Evaluate service activities to ensure that established quality control standards and production goals are met;

customers receive legendary service, and employees receive effective values-based leadership.

• Through personal Modeling and appropriate Coaching, ensure that shop work and safety practices are performed in a manner consistent with organizational goals, mission, and core business values.
• Monitor and Control time records, service reports, and shop maintenance activities to ensure accurate record-keeping and availability of required resources for the service shop.
• Consistently Review all flat rate quotes to ensure a fair return on investment and provide a fair value to customers.

Key Competency Areas (KCA’S)

For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and attitudes in the following areas.

Problem-Solving Expertise - This area focuses on the rational approach to the processes involved in identifying and defining problems, generating and selecting solution strategies, and reducing performance gaps through implementation and problem prevention.

It includes both theoretical, complex, longer-term problem solving and operational, shorter-term problem-solving methodologies as well as effective decision-making skills.

e.g. problem identification, risk analysis, solution generation, prioritization, goal setting, conflict resolution, data gathering, problem prevention)

• Influencing Capabilities - This area deals with the skills involved in accomplishing work results with and through people by interacting with or influencing them individually or in groups.
• It includes; managing, motivating, and developing professional and operational staff members on a day-to-day basis; providing directive skills and methods-including structuring modification of behaviors;

providing supportive skills and methods - including listening, asking open-ended questions, and ensuring reinforcement of behaviors (e.

g. role clarification, showing how, establishing timelines, praising, coaching, listening, asking for input, disclosing, team building, delegating, collaboration).

• Planning Skills - This area focuses on the skills used to establish, monitor, and schedule short-term and long-term plans that are comprehensive, realistic, and effective in achieving goals.
• It includes : Developing strategic plans and annual business plans, structuring self and other efforts to attain maximum productivity by establishing and monitoring deadlines, milestones, tasks, budget limits, and required resources;

forecasting, and visioning.

• Self Management Capabilities - This area focuses on the degree to which an individual appropriately modifies their natural behaviors and actions to most effectively fit the situation they are dealing with.
• It includes; Fitting ourselves to the Job versus Fitting the job to ourselves ; Making sure that we don’t overuse our natural strengths and talents;

Taking the self-initiative to continuously improve ourselves and ensuring that we take actions that Need to be taken versus taking actions that we like to take (e.

g. How we adapt, listen, speak, question, seek feedback, manage time and take initiative).

Technical Expertise - This area focuses on the specific technical expertise required for this job position. This includes knowledge and experience with the following : Caterpillar products, product support services, and programs, the industries we serve, management information services, company policies and procedures, sales techniques, financial, credit, and accounting principles, and values-based leadership tools and processes.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)