Utility Services Coordinator

T he City of Ottawa, Kansas is recruiting for an Utility Services Coordinator.

This position  provides quality customer care through utility account setup, changes, and payment acceptance.

This position generates utility service orders and problem resolution through coordination and communication with customers and city staff .

Essential Job Functions :

• Utility Customer Service Manage utility customer accounts with requests for services, account changes, and service termination.
• Answer customer questions related to utility billing (amount due, usage / consumption, payments), research discrepancies, and work with related staff to resolve.
• Generate service interruption list, review for payments received and generate service orders for disconnection.
• Hear and consider customer payment arrangements requests for accounts on the service interruption list.
• Manage and add installment payments to include winter assistance on utility customer accounts.
• Accept and accurately post utility payments to customer accounts.
• Coordinate processing of service orders with Service Technician, Community Development, Meter Readers, and Warehouse Staff.
• Work with internal and external customers by phone, email, and in person.
• Bad Debt and Collections Manages and reconcile new and existing bad debt accounts.
• Understand and communicate the bad debt and collection process to customers.
• Receipt collections disbursements from State Setoff.
• Financial Services Balancing daily receipts and prepare bank deposits.
• Post general ledger and accounts receivable receipts.

Post payments received from Ottawa Memorial Auditorium and various other department Ancillary Job Functions Cross Training :

Education and Experience :

Knowledge, Skills, and Abilities :

Work Environment :

Physical Abilities :

Range :

Monday through Friday.  E-Mail Confirmation :

Residency :