Position Description
- Actively participate in daily SQE meetings with assigned team
- Work closely with Customer Service Representative to understand, develop, document, implement and maintain dispatch operating procedures
- Create necessary BOL for outbound truck movements for the respective customer
- Work in a high demand fast-paced environment
- High attention to detail
- Execute all procedures and customer requirements according to SOP
- Maintain proficiency and accuracy using the various customer and KM information systems such as Galahad Bulk
- Professional phone communications
- Schedule inbound and outbound delivery appointments with a variety of carriers
- Prep order packets for all customer inbound and outbound deliveries including placards, seals, MSDS, COA and product ID tags
- Satisfy customer requirements and special instructions
- Assist with managing truck activity in the terminal
- Cross trained on all KM accounts; able to satisfy all customer requirements as the business demands
- Perform job related special assignments as required
Audit time tracking to ensure accurate data entry
Perform dual verification on all truck paperwork as needed
Provide coverage support in the Dispatcher role as needed
Position Requirements
- Education / high school diploma or equivalent
- 1-3 Years similar work experience
- DOT certification a Plus
- System oriented
- SAP, Microsoft Office, Galahad Bulk, Excel
- Team oriented
- Professional
- Display respect for customers, co-workers & management
- Customer oriented
- Reliable
- Flexible
- Excellent communication skills
- Excellent organizational skills
- Excellent math skills
- Excellent typing skills
- Excellent attention to detail
- Positive attitude
- Detailed oriented must be able to work quickly, independently and accurately under pressure
- Able to provide consistent on time attendance
- Able to work various hours and overtime to meet the demands of the business
- Able to respond to inquiries outside normal shift hours
- Able to lift 25 pounds
- Able to adhere to professional business casual dress code
- Able to acquire a TWIC
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