Oversees and manages the operation of the dealership. Responsible for maximizing return on investment, profit and loss, daily operation, planning, development and implementation of marketing plans for both short-term and long-term growth.
Has direct responsibility for managing and controlling company assets, as well as managing and developing employees for future growth.
Key Result Areas :
- Salary Plus Commission
- Management
- Customer Service
Major Duties and Responsibilities :
Management :
- Provides direction and coordination for all areas of dealership operation.
- Establishes and communicates operating policies and procedures for dealerships.
- Balances the demands of employees, suppliers, customers, owners and the community.
- Ensures departments maintain budgeted revenue reports from subordinates to evaluate dealership performance.
- Holds department managers accountable for established monthly and annual objectives and financial goals.
- Approves all major departmental expenditures.
- In collaboration with the Dealer Principal, makes recommendations / changes to the operating plan and related budgets.
Customer Service :
- Greets customers in a courteous and friendly manner.
- Handles customer complaints reasonably, showing empathy and a positive attitude.
- Other duties as assigned.
Supervisory Responsibilities :
- Sets policies, procedures and processes for dealership.
- Coaches, counsels and evaluates direct reports.
- Manages recruitment, interviewing, hiring and termination of staff.
- Conducts performance reviews on a regular basis for direct reports.
- Sets and / or approves compensation plans for dealership employees.
- Provides appropriate training for management team to have the skills to do their job. (Seminars, sales training, technical training, etc.
- Holds management accountable for leading their people.
- Delegates responsibility to managers as needed.
- Manages conflicts between departments and individuals within the dealership.
Commitments :
- Models superior customer service behavior by demonstrating positive relationships with customers and employees.
- Is honest and fair in all business dealings.
- Treats all employees and customers fairly, courteously and with dignity.
- Sets the tone for working relationships within the dealership.
Qualifications and Job Requirements :
- Seven years or more of progressive management experience.
- Demonstrated ability to manage all financial and management aspects of a multi-million dollar business.
- Demonstrated ability to hire, manage and retain quality employees.
- Preferred knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership.
7 days ago