Corporate Business Process Analyst

About The Role

Summary

Under the direction of the ERCM Program Admin, the primary focus of this role is to analyze, design, develop, and implement automation solutions based on Workflow / Automation Software such as JHA Enterprise Workflow.

The functions in this role include Project Management tasks including Process Improvement and Business Analyses skills to assist with the Key deliverables for the team that include Workflow Development, Deployment, Maintenance, Engineering, Business Process Analysis, and End User support and training.

Using fundamental concepts, practices, and procedures, the goal of this position is to build efficiencies in business processes.

The Enterprise Workflow System Administrator must effectively communicate with the team, clients, and stakeholders in gathering requirements, designing, coding, and implementing the solution from inception through maintenance of the project.

Participates in in-depth dialogues, conversations and explanations that can be of a sensitive and / or highly confidential nature.

Communications may involve motivating, influencing, educating and / or advising others on matters of significance.

This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY.

The entry rate for this position is $27.91 + / per hour (calculated for Kalispell, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Description

Under the direction of the ERCM Program Admin, develops business process efficiencies utilizing Automation Workflow systems.

Key deliverables include engineering, building, testing, and troubleshooting workflow definitions while working close with the GBCI business units.

Plans and manages all system administration activity within Workflow systems including program expansion, periodic system updates, workflow publishing and maintenance as well as documenting published workflows.

This process includes conducting discovery calls with both corporate and division staff to outline the business process for new potential workflow solutions.

Provides updates to existing workflow definitions based on end user requests, as well as ensuring workflow definitions meet strict compliance requirements.

Responsible for developing strong relationships with users and managers, at all levels and across enterprise. Coordinates with user groups and fosters dialog and decision making across enterprise.

Supports, develops, and maintains Job Aids and Procedures covering the handling and use of all workflow and assets to ensure integrated operations and compliance.

Responsible for maintaining a current content systems and workflow training curriculum and delivery model to onboard new users, improve skill sets of current users, and manage upgrades.

Once workflow is published, develop job aids and training materials to assist staff in completing workflow tasks according to outlined procedures.

Maintains and works with IT resources on the JHA Enterprise Workflow solution by maintaining stability and version updates and compatibility and performing the needed System Administration functions.

These can include user or group creation and configuration, monitoring workflow performance, and reporting issues to the IT leads.

Stays current on assigned reading and training to develop and maintain knowledge of ECM legal, regulatory, and policy matters.

Assists in the development and maintenance of procedures to ensure adherence with company policy and regulatory requirements.

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required / Preferred

Education Level

Description

Required

Bachelor’s Degree

Business, Information Systems, or other related discipline

Experience

Required / Preferred

Experience Level

Description

Required

3 years

Developing workflow solutions including hands-on design, development, deployment, and documentations.

Required

Advanced Experience

Workflow platforms such as JHA Enterprise Workflow, Synergy, Silverlake, Synapsis, Cognos, or other Jack Henry (JHA) software that requires a working knowledge of enterprise workflow system administration including the setup of users, groups, security permissions, Active Directory integration, line-of-business integration and external system calls.

Required

Beginner Experience

Experience transitioning paper-based documents to electronic formats, including imaging paper files and indexing documents to image repositories that leads to the ability to leverage those assets in the building of complex workflows.

Required

Beginner Experience

Business analysis and / or project management skills and experience, preferably with DevOps or Agile knowledge.

Required

Advanced Experience

Prior experience working with Microsoft Office Suite (Word, Excel, PowerPoint, and other programs)

Required

Advanced Experience

Prior experience working with Visio

Preferred

Knowledge Of

Both desktop and server operating systems and file systems.

Preferred

Knowledge Of

Working knowledge of SQL Queries and XML procedure calls.

Would an equivalent combination of relevant education and work experience be considered? : Yes

License / Certification

Required / Preferred

License / Certification

Description

Required Skills and Abilities

• Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
• Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision.
• Employee must be well organized with ability to prioritize and multi-task in a fast paced work environment and meet deadlines with minimal supervision.
• Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills.
• Ability to serve as a backup for other staff members in a mutually supportive team work environment.
• Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements

Travel

Occasional travel required : (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions

Environment : Indoors, a climate-controlled shared work area.

Noise Level : Moderate noise; not extreme or excessive; within reasonable limits.

Lifting : Sedentary work : Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities

Frequency

Balancing : Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

Infrequent rare.

Climbing : Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and / or hands and arms.

Infrequent rare.

Crawling : Moving about on hands and knees or hands and feet.

Infrequent rare.

Crouching : Bending the body downward and forward by bending leg and spine.

Infrequent rare.

Feeling : Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.

Infrequent rare.

Fingering : Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Daily.

Grasping : Applying pressure to an object with the fingers and palm.

Infrequent rare.

Kneeling : Bending legs at knee to come to a rest on knee or knees.

Infrequent rare.

Lifting : Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Infrequent rare.

Pushing : Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Infrequent rare.

Pulling : Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Infrequent rare.

Repetitive Motion : Making substantial movements (motions) of the wrists, hands, and / or fingers.

Daily.

Stooping : Bending body downward and forward by bending spine at the waist.

Infrequent rare.

What We Offer

COMPENSATION & BENEFITS : Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.

We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays.

Visit our website for more details!

COMPANY OVERVIEW : We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same.

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