Front Desk Attendant at All American Indoor Sports

POSITION OVERVIEW

All American Indoor Sports is looking for friendly, professional team members responsible for the day-to-day operations of the AAIS Front Desk including, the processing of guest check-ins, member retention and maintaining quality customer service.

Flexible schedule! Multiple openings! Part-time and full-time positions available!

All American Indoor Sports is Kansas City’s premier indoor soccer company with two facilities located in Lenexa & Overland Park, Kansas.

All American was founded in April 1985 and has been offering the most competitive, fun, indoor soccer leagues for all levels, ages, and genders.

AAIS offers adult leagues year-round, six days a week and youth leagues during the winter and summer. AAIS also offers KC’s premier child development program, Lil’ Kickers with year-round programs for ages 18 mos.

thru 9 years old, six days a week.

ESSENTIAL FUNCTIONS

Provide guests and team members with professional, efficient, courteous and genuine hospitality

• Enthusiastically greets all guests, warmly engages and promptly responds to the guest’s inquiries or complaints.
• Anticipates guest’s needs and offers services prior to the guest asking.
• Strong communication and interpersonal skills.
• Ability to multitask between guest services and guest satisfaction.
• Answer phones, take messages and transfer calls.
• Knowledgeable of AAIS’s amenities and surroundings.
• Establish and maintain professional relationships with members and staff.
• Ensures the front desk is clean, maintained and organized at all times.
• Ability to respond quickly and appropriately to emergency situations.

PERSONAL ATTRIBUTES

Strong organizational, communications and interpersonal skills.

• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Exceptional customer relationship management skills.
• Independent judgment to plan, prioritize and organize a diversified workload.
• Ability to demonstrate poise, tact and diplomacy. Strong teamwork attitude required.
• High level of interpersonal skills to handle sensitive, confidential situations and information.
• Self-motivated and goal-driven.
• Professional appearance and attitude.

SKILLS AND EXPERIENCE

High school diploma or equivalent required.

• Strong ability to work independently and in a team setting.
• Ability to adapt to guests needs and quick special needs.
• Available to work weekends and evenings and holidays.
• Must hold current CPR certification or obtain it within 60 days of start date.
• Experience in cash handling and credit cards.
• Customer service abilities (one year preferred)
• Must be authorized to work in the U.S.A.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :

Required to sit, stand and walk.

• Frequent stooping, bending, pulling and pushing.
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking

SHIFT

20-40 hours per week

• Day shift
• Evening shift

WEEKLY DAY RANGE

Weekend availability

PAY RATE

$12-15 / hour

It is the policy of All American Indoor Sports, to provide equal employment opportunities to all qualified persons and to administer all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

The company takes allegations of discrimination, harassment and retaliation very seriously and will promptly conduct an investigation when warranted.