Lead Dispatcher

VirtualVocations
Fontana, California, United States
Full-time
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A company is looking for a Lead Dispatcher for their Call Center Operations team.Key ResponsibilitiesAct as the primary point of contact for call center agents during shiftsProvide real-time assistance to agents with difficult customer issues and handle escalated callsMonitor call queues and assist with call handling during peak timesRequired Qualifications2+ years of experience in DispatchingMust be in good performance standing with consistent KPI achievementComputer proficiency with the ability to navigate multiple systemsAvailability to work weekends and holidaysConsent to drug and background screening

9 hours ago
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