FGX - Specialist- Sales Support

Requisition ID : 855611

Position : Full-Time

At FGX International, we are a leading global designer and marketer of non-prescription reading glasses and sunglasses. Our groundbreaking products help correct, protect and frame the beauty of one of our most precious sensory organs our eyes.

Featuring Foster Grant®, our premiere eyewear brand with over 90 years of heritage, our company continues to design stylish yet affordable eyewear for consumers around the world.

When you join FGX, you get to bring your vision every day.

FGX International is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

GENERAL FUNCTION

The Retail Operations Specialist will ensure the operational execution of programs and new business for the assigned Business Unit.

The Retail Operations Specialist will work in collaboration with the Company’s Sales and Field Service teams to understand the scope of projects and drive successful execution.

MAJOR DUTIES AND RESPONSIBILITIES

• Partner with the Field Service and Retail Operations Teams to effectively plan and track compliance on customer projects as it relates to new product rollouts, product resets, and markdowns for key customers.
• Collaborate with the Field Service Team on project execution and the resolution of any product and / or fixture requests.
• Utilize customer service skills in order to respond to account inquires and the resolution of operational problems.
• Work with assigned Supervisor and Coordinator on managed accounts to ensure accurate implementation of customer projects.
• Partner with the Company’s Retail Service Team on project execution.
• Works collaboratively with internal customers to obtain pricing and shipping information while coordinating product availability with customer needs.
• Achieve project and financial goals by managing the overall order process.
• Submit retailer account data within internal platforms and frequently update
• The roles and responsibilities may evolve as business needs arise

BASIC QUALIFICATIONS

• Associates Degree required, Bachelor’s Degree preferred.
• 3 5 years of retail management experience.
• Ability to work in a fast-paced corporate environment with the ability to build and maintain relationships with internal and external customers.

PREFERRED QUALIFICATIONS

• Strong project management and customer skills.
• Strong communication and organizational skills to facilitate coordination and execution of all account projects.
• Fluent English (both spoken and written), other language is a plus
• Strong business partnering skills
• Autonomous, with strong ability to work effectively in multi-cultural, geographically dispersed, virtual teams.
• Influencing skills and project management experience in a matrix and complex organization, covering multi-region scope
• Strong leadership and excellent communication skills

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.

In addition, you may also be offered a competitive bonus and / or commission plan, which complements a first-class total rewards package.

Benefits may include health care, retirement savings, paid time off / vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.